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- Tasks: Provide top-notch support via phone, email, and tickets while troubleshooting software issues.
- Company: Join ClearCourse, a rapidly growing tech innovator focused on software and payments.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical cover, and wellness perks.
- Why this job: Make a real impact while learning in a supportive, innovative environment recognised for wellbeing.
- Qualifications: Strong communication skills and a knack for tech; CRM experience is a plus.
- Other info: We value diversity and offer adjustments during the application process.
The predicted salary is between 30000 - 42000 £ per year.
Are you a tech-savvy problem-solver with a passion for customer support? We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands-on experience, working with a well-respected list of solutions that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and efficiency opportunities too.
Key Responsibilities
- Deliver outstanding phone, email, and ticket-based support to clients.
- Install, configure, and maintain SQL and software applications.
- Diagnose and troubleshoot software issues, ensuring swift resolutions.
- Provide remote training to enhance clients’ understanding of our solutions.
- Maintain detailed documentation of installation procedures and troubleshooting guides.
- Monitor and implement software updates, patches, and security fixes.
- Collaborate with IT teams to optimize software performance and integration.
- Educate clients on software best practices and updates.
What We’re Looking For
- A positive, resilient Software Support Analyst with strong communication skills.
- Proven ability to learn and work with technical systems.
- Experience with CRM systems is an advantage.
- Team management experience.
Why Join Us?
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Hybrid-working model with 25 days annual leave + your birthday off.
- Employee wellbeing perks – including Peppy Health, Perkbox, etc.
- Enhanced maternity, paternity and adoption pay.
- Generous training budgets and reimbursement for professional memberships.
If you’re a skilled Software Support Analyst eager to make an impact, apply now!
Location: Beverley, Hull
Job Type: Full-time
Start your journey with us today!
At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Software Support Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SQL and CRM systems. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your problem-solving skills by thinking of specific examples where you've successfully diagnosed and resolved technical issues. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Research ClearCourse and their products thoroughly. Understanding their client base and how their solutions drive growth will allow you to tailor your responses and show genuine interest in the company during your interview.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Software Support Engineer, you'll need to convey information clearly to clients, so being able to articulate your thoughts is crucial.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Software Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer support or technical roles. Mention specific examples where you've successfully resolved software issues or provided training to clients.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to convey complex information clearly. Use concise language and provide examples of how you've effectively communicated with clients or team members.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you're interested in working for ClearCourse specifically. Mention their commitment to employee wellbeing and how you align with their values and culture.
How to prepare for a job interview at ClearCourse
✨Show Your Problem-Solving Skills
As a Software Support Engineer, you'll need to demonstrate your ability to diagnose and troubleshoot issues. Prepare examples of past experiences where you've successfully resolved technical problems, highlighting your analytical thinking and resourcefulness.
✨Familiarise Yourself with SQL and Software Applications
Since the role involves installing and maintaining SQL and software applications, brush up on your knowledge of these technologies. Be ready to discuss your experience with them and how you can apply that knowledge to help clients.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you'll need to provide remote training and support to clients who may not be tech-savvy.
✨Research the Company and Its Products
Understanding ClearCourse's solutions and client base will give you an edge in the interview. Familiarise yourself with their products and think about how you can contribute to enhancing client satisfaction and efficiency.
