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For Companies At a Glance
- Tasks: Provide top-notch support to clients and troubleshoot software issues.
- Company: Join a rapidly growing tech company with a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical cover, and training budgets.
- Why this job: Make a real impact while learning from a diverse client base.
- Qualifications: Strong communication skills and a knack for technical systems.
- Other info: Inclusive culture with excellent career growth opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Overview
Location: Beverley, Hull
Job Type: Full-time
Are you a tech-savvy problem-solver with a passion for customer support?
We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and efficiency opportunities too.
Key Responsibilities
- Deliver outstanding phone, email, and ticket-based support to clients.
- Install, configure, and maintain SQL and software applications.
- Diagnose and troubleshoot software issues, ensuring swift resolutions.
- Provide remote training to enhance clients’ understanding of our solutions.
- Maintain detailed documentation of installation procedures and troubleshooting guides.
- Monitor and implement software updates, patches, and security fixes.
- Collaborate with IT teams to optimize software performance and integration.
- Educate clients on software best practices and updates.
What We’re Looking For
- A positive, resilient Software Support Analyst with strong communication skills.
- Proven ability to learn and work with technical systems.
- Experience with CRM systems is an advantage.
- Team management experience
Why Join Us?
- Hybrid-working model with 25 days annual leave + your birthday off
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension
- Employee wellbeing perks – including Peppy Health, Perkbox, etc…
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
Ready to Apply?
If you’re a skilled Software Support Analyst eager to make an impact, apply now!
Start your journey with us today!
Why ClearCourse?
We\\\’re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
At ClearCourse we\\\’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
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Software Support Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and their products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting software issues, think of examples from your past experiences where you’ve successfully resolved tech problems. Be ready to share these during your interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at ClearCourse.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Engineer role. Highlight any relevant tech-savvy problem-solving experiences and customer support roles you've had.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Share specific examples of how you've helped clients succeed in the past and how you can bring that same energy to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ClearCourse
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around SQL and software applications. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved issues in the past.
✨Showcase Your Communication Skills
As a Software Support Engineer, you'll need to communicate effectively with clients. Practice explaining complex technical concepts in simple terms. Think of examples where you've successfully helped someone understand a solution.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific support scenarios. Prepare by thinking through potential problems you might face and how you would approach resolving them. This shows your proactive problem-solving skills.
✨Research the Company Culture
Get to know ClearCourse's values and culture. Be ready to discuss how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the team.
