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For Companies At a Glance
- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working model.
- Other info: Opportunity for career growth in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and make a real impact on customer experiences.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Shrewsbury employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, it's crucial to sound confident and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped customers. Be ready to share these stories during your interview to demonstrate your proactive personality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and familiar with the e-commerce landscape, which is a big plus for this role.
We think you need these skills to ace Ecommerce Advisor in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples of how you've used your problem-solving skills to make a difference for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge before the interview. Familiarise yourself with common practices, trends, and tools in the industry. Being able to discuss these topics will show that you're genuinely interested and knowledgeable about the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various customer queries during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you used probing questions to identify problems and how you influenced outcomes positively. This will demonstrate your ability to think on your feet and provide excellent service.
✨Be Ready to Upsell
Since upselling is part of the job, come prepared with ideas on how you might approach this. Think about how you can identify opportunities to suggest additional products or services that would benefit customers. Showing that you understand the importance of this aspect will set you apart from other candidates.