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- Tasks: Join our Customer Support Team to provide tech support and training to clients.
- Company: ClearCourse is a fast-growing tech company focused on innovative software solutions.
- Benefits: Enjoy hybrid working, 25 days leave, private medical cover, and wellness perks.
- Why this job: Make a real impact while learning in a supportive and inclusive environment.
- Qualifications: Strong communication skills and a knack for tech; CRM experience is a bonus.
- Other info: We value diversity and offer adjustments during the application process.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Technician, East Riding of Yorkshire
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Client:
ClearCourse
Location:
East Riding of Yorkshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
33787049bc37
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Are you a tech-savvy problem-solver with a passion for customer support?
We’re seeking a proactive Software Technician to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too.
Key Responsibilities
- Deliver outstanding phone, email, and ticket-based support to clients.
- Install, configure, and maintain SQL and software applications.
- Diagnose and troubleshoot software issues, ensuring swift resolutions.
- Provide remote training to enhance clients’ understanding of our solutions.
- Maintain detailed documentation of installation procedures and troubleshooting guides.
- Monitor and implement software updates, patches, and security fixes.
- Collaborate with IT teams to optimize software performance and integration.
- Educate clients on software best practices and updates.
What We’re Looking For
- A positive, resilient technician with strong communication skills.
- Proven ability to learn and work with technical systems.
- Experience with CRM systems is an advantage.
Why Join Us?
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension
- Hybrid-working model with 25 days annual leave + your birthday off
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
Ready to Apply?
If you’re a skilled technician eager to make an impact, apply now!
Start your journey with us today!
Why ClearCourse?
We\’re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK\’s Best Workplaces For Wellbeing in 2023.
At ClearCourse we\’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
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Senior Technician employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technician
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the solutions we offer will not only help you in the interview but also demonstrate your genuine interest in the role and how you can contribute to our clients' success.
✨Tip Number 2
Brush up on your SQL database skills. Since maintaining and troubleshooting SQL databases is a key responsibility, showcasing your technical proficiency in this area during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer support. Think of specific examples where you've successfully resolved issues or provided training, as this will highlight your problem-solving abilities and communication skills.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with others in the field can provide valuable insights into our company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Senior Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Technician role. Focus on your technical abilities, customer support experience, and any familiarity with SQL databases or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've solved problems in previous roles and how you can contribute to the company's success.
Highlight Communication Skills: Since strong communication is key for this role, emphasise your ability to convey technical information clearly. Provide examples of how you've effectively communicated with clients or team members in the past.
Show Enthusiasm for Learning: Express your eagerness to learn and adapt to new technologies. Mention any relevant training or certifications you've pursued, and how you stay updated with industry trends to enhance your skills.
How to prepare for a job interview at ClearCourse
✨Show Your Technical Skills
Be prepared to discuss your experience with SQL databases and software applications. Highlight specific examples of how you've installed, configured, or maintained these systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare to share instances where you diagnosed and resolved software issues, showcasing your analytical thinking and customer support skills.
✨Communicate Clearly
Strong communication is key for this role. Practice explaining technical concepts in simple terms, as you may need to provide remote training to clients who are not tech-savvy.
✨Research the Company and Its Products
Familiarise yourself with the company's portfolio and client base. Understanding their solutions will help you articulate how you can contribute to their success and growth during the interview.
