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For Companies At a Glance
- Tasks: Manage client projects, deliver training, and coordinate website redesigns.
- Company: Join ClearCourse, a fast-growing software group with a supportive culture.
- Benefits: Enjoy 25 days annual leave, hybrid work, and wellness perks.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Strong communication skills and a proactive approach to learning.
- Other info: Great career progression opportunities in a flexible working environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Implementation Administrator role at ClearCourse. Are you an experienced IT Support professional looking for your next exciting career move? We are seeking an organised and customer‐focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support.
What you'll do:
- Project Management & Communication: Manage communication streams for 8‐10 ongoing client projects simultaneously. Keep customers informed about project planning, training schedules, and installation timelines.
- Client Training: Learn our modular system (tee times, competitions, membership, etc.) to a high standard and deliver effective training to club staff on these modules.
- Website Project Coordination: Act as the primary communication link for website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently.
- Customer Service: Provide excellent day‐to‐day customer service, ensuring people are kept informed and expectations are managed throughout their journey.
- Additional Duties: Assist with other general duties, which may include learning hardware setups.
Skills & Experience:
- Strong communication and customer service skills are essential.
- Excellent organisation and the ability to manage multiple tasks concurrently.
- A proactive approach to learning our core product and systems.
- Predominantly an office‐based role to start with while you learn the system, with progression routes available across different departmental functions.
What you get from us:
- Be part of a fast‐growing, private equity‐backed software group.
- Hybrid work model with flexible arrangements.
- Supportive and collaborative culture.
- Competitive benefits package including: 25 days annual leave plus your birthday off, volunteering days, life assurance and group income protection, private medical cover with cash plan, enhanced company pension, employee wellbeing perks such as a cycle‐to‐work scheme and discounted gym memberships, retail discounts and an Employee Assistance Programme.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. They invest in people, expanding expertise and developing the vision - we're excited to grow with you.
Implementation Administrator in Royal Leamington Spa employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Administrator in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Administrator role.
✨Tip Number 2
Prepare for the interview by researching ClearCourse and understanding their products. We want you to show off your knowledge about their modular system and how you can contribute to their implementation team.
✨Tip Number 3
Practice your communication skills! As an Implementation Administrator, you'll be managing multiple client projects. We suggest doing mock interviews with friends to get comfortable discussing your experience and how you handle customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Implementation Administrator in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Administrator role. Highlight your IT support experience and any relevant project management skills that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves managing communication streams for multiple projects, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences to showcase how you’ve effectively communicated with clients or team members.
Be Organised: We love a well-organised application! Structure your CV clearly and ensure it’s easy to read. Mention any tools or methods you use to stay organised, especially when juggling multiple tasks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Implementation Administrator role. Familiarise yourself with project management, client training, and customer service aspects mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively managed client communications in the past. Think about times when you kept clients informed or coordinated between teams. This will demonstrate your ability to handle multiple projects and maintain clear communication.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks simultaneously. You might want to share specific tools or methods you use to stay organised. This will reassure the interviewers that you can juggle 8-10 ongoing projects without dropping the ball.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the role but also in how you can fit into their team and contribute to their success.
