Order to Cash Associate Manchester ClearCourse Group
Temp Full-time Competitive base salary
Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?
ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You'll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.
Requirements
What you'll be doing
- Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
- Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
- Documenting and following up every customer commitment to pay
- Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
- Carrying out statement reconciliations and investigating account discrepancies
- Supporting the Sales Ledger team with payment allocation and remittance advice
- Keeping customer master data accurate and complete
- Running credit checks, opening new accounts and recommending credit limit changes
- Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
- Recording all collection activity in our CRM and supporting audit requests
- Finding ways to reduce manual effort and improve the customer experience
What you'll bring
- Experience in credit control, collections or accounts receivable
- Confident, professional communication, including on difficult conversations
- A methodical, detail-focused approach with good reconciliation skills
- Good organisation and the ability to prioritise a busy portfolio
- Sound judgement on credit risk, and good Excel and finance systems skills
Bonus points if you've got:
- Experience with NetSuite or a similar ERP
- Experience in a shared services or B2B software environment
Benefits
Ready to join us?
If you're organised, personable and enjoy turning overdue into paid, we want to hear from you.
OTC Associate employer: ClearCourse
ClearCourse is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant cities of Manchester and London. With a strong focus on employee growth and development, we offer competitive salaries and the opportunity to lead impactful marketing strategies across multiple market-leading SaaS brands, ensuring that your contributions are both meaningful and rewarding.
