Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for EPOS hardware and software to our customers.
- Company: Join a growing IT company that empowers retailers with innovative solutions.
- Benefits: Enjoy competitive salary, health care, pension, and cycle to work scheme.
- Why this job: Be part of a dynamic team and enhance your problem-solving skills in tech.
- Qualifications: Strong IT knowledge, excellent communication, and a knack for customer service.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Work Location: Nottingham, on-site 5 days per week
Role Type: Full-Time, Permanent
CSY Retail Systems are an established and growing company that provides IT systems and e-commerce web sites to retailers. We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.
Key responsibilities:
- Taking customer support calls
- Diagnosis of hardware and software issues over the phone and via remote access
- Assisting customers to resolve software and hardware problems
- Liaising with other departments to assist with resolving customer issues
Experience required:
- A sound understanding of IT hardware and software
- Excellent communication and customer service skills
- Excellent problem-solving skills
- Ability to use own initiative
- Able to work in a team
- A patient and organised approach
- Ability to meet deadlines and prioritise workload
- Able to work under pressure
- A willingness to keep up to date with IT developments
- Experience of EPOS systems an advantage
- Great phone manner
The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon-Fri, but you will be required to work some shifts which will be agreed with you.
We offer a competitive salary which will be commensurate with experience.
Benefits:
- Health Care
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Helpdesk Operative in Nottingham employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Nottingham
✨Tip Number 1
Get to know the company! Research CSY Retail Systems and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer support calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled IT issues in the past. Be ready to discuss specific situations where you diagnosed and resolved problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Operative in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT knowledge, customer service experience, and any relevant problem-solving skills. We want to see how you fit into our Helpdesk team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of EPOS systems if you have it!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CSY Retail Systems!
How to prepare for a job interview at ClearCourse
✨Know Your Tech
Brush up on your knowledge of IT hardware and software, especially EPOS systems. Be ready to discuss common issues and solutions you've encountered in the past. This will show that you’re not just familiar with the tech but can also think on your feet.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with handling different types of customer queries.
✨Show Your Problem-Solving Prowess
Prepare examples of how you've successfully diagnosed and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with others to resolve customer issues or improve processes. This will show that you understand the importance of teamwork in a helpdesk environment.