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For Companies At a Glance
- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join ClearCourse, a fast-growing company with a dynamic customer services team.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Other info: Opportunity for career growth in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and make a real impact on customer experiences.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience. You'll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You'll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We're Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) health cash plan
- Life assurance income protection
- Enhanced parental leave family wellbeing support
- Perkbox discounts perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Norfolk employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Norfolk
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your proactive personality and ability to retain customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and understand the ecommerce landscape.
We think you need these skills to ace Ecommerce Advisor in Norfolk
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've helped customers in the past, especially in e-commerce settings.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a great communicator, but also someone who understands the products inside out.
✨Practice Your Communication Skills
Since you'll be the voice of the company, it's crucial to demonstrate excellent communication skills. Practice answering common customer queries clearly and concisely. Role-playing with a friend can help you feel more confident and prepared for the real deal.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached these situations and what strategies you used to ensure customer satisfaction. This will highlight your proactive personality and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.