ThinkSmart, Newcastle, is seeking a Support Manager to lead our UK and Australia support teams from a hybrid base in Newcastle. You’ll deputise for the Head of Support and shape how we deliver world-class service as we scale.
Lead six agents across two time zones, own service quality, handle escalations, manage UK/Australia rotas, and convert desk data into actionable insights to reduce repeat contacts.
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Support Manager (UK & AU) – Hybrid, Lead & Scale in Newcastle upon Tyne employer: ClearCourse
ClearCourse is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant cities of Manchester and London. With a strong focus on employee growth and development, we offer competitive salaries and the opportunity to lead impactful marketing strategies across multiple market-leading SaaS brands, ensuring that your contributions are both meaningful and rewarding.
