Director - TISSL in Newcastle upon Tyne

TISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this role, you must have direct, hands-on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.

Key accountabilities:

• Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues.
• Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority.
• Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate.
• Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions.
• Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums.
• Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation.
• Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative.

Requirements

Required experience:

• Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics.
• Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress.
• Track record of leading mixed commercial teams spanning sales, account management, and operations.
• CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent.
• Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues.
• Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations.

Desired:

• PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language.
• Embedded payments or integrated card processing exposure.
• Working knowledge of Lightspeed, Toast, or equivalent competitive platforms.

What We're Looking For:

• Equally comfortable in a customer conversation and presenting to senior leadership.
• High ownership, data-led, and able to drive a commercial agenda without waiting for direction.
• Effective in a fast-moving, acquisition-driven business where priorities shift.

Benefits:

• Competitive salary + bonus.
• 25 days holiday + your birthday off.
• Private medical insurance (Bupa) & health cash plan.
• Life assurance & income protection.
• Enhanced parental leave & family wellbeing support.
• Perkbox discounts & perks.
• Generous pension contributions.
• Hybrid working model.

If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to JBRP1_UKTJ.