ClearCourse is seeking a Freshdesk Systems & Support Operations Lead to own and unify our customer support platform across multiple brands. You will design the multi-brand model, deploy AI automations, and drive data-informed decisions using dashboards for agents, team leaders and executives.
You will shape processes, define standards and act as the primary Freshdesk expert across support, IT, product and finance, with a strong emphasis on change management and stakeholder collaboration.
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Multi-Brand Freshdesk Lead | AI, Automation & Support Ops employer: ClearCourse
ClearCourse is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant cities of Manchester and London. With a strong focus on employee growth and development, we offer competitive salaries and the opportunity to lead impactful marketing strategies across multiple market-leading SaaS brands, ensuring that your contributions are both meaningful and rewarding.
