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- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join a fast-growing team at ClearCourse, where your voice matters.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and more.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in e-commerce while growing your career in a dynamic environment.
- Qualifications: Great communication skills and a proactive attitude; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Luton employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Luton
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, it's crucial to sound confident and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your proactive personality and ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at ClearCourse and ready to make an impact in the ecommerce world.
We think you need these skills to ace Ecommerce Advisor in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Off Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples that demonstrate your problem-solving skills and ability to provide personalised support.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your E-commerce Basics
Before the interview, brush up on your e-commerce knowledge. Understand common practices, trends, and challenges in the industry. This will help you speak confidently about how you can support customers and offer valuable advice.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your ability to explain complex issues simply and effectively.
✨Prepare for Scenario Questions
Think about potential customer scenarios you might face in the role. Prepare responses that showcase your problem-solving skills and how you would handle difficult situations. This will demonstrate your proactive approach and readiness to tackle challenges.
✨Highlight Your Interpersonal Skills
During the interview, emphasise your ability to connect with people. Share examples of how you've built relationships in previous roles, as this will show that you can be a trusted partner for customers and contribute positively to the team.