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- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working model.
- Other info: Opportunity for career growth in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and make a real impact on customer experiences.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Lincoln employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, it's crucial to sound confident and friendly over the phone and in writing. Role-play with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining us at ClearCourse and ready to dive into the e-commerce world.
We think you need these skills to ace Ecommerce Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples of how you've used your problem-solving skills to make a difference for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Brush up on your knowledge of ecommerce best practices and trends. Be ready to discuss how you can help customers succeed with their online businesses, as this role is all about being a trusted advisor.
✨Show Off Your Communication Skills
Since you'll be the voice of the company, practice your verbal and written communication. Prepare examples of how you've effectively resolved customer queries in the past, whether over the phone or via email.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've used probing questions to identify customer needs and solve problems. This will show your potential employer that you're proactive and capable of handling challenges.
✨Be Ready to Upsell
Familiarise yourself with techniques for upselling and retaining customers. Prepare to discuss how you would approach cancellation requests and turn them into opportunities to keep customers engaged with the brand.