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- Tasks: Maximise customer satisfaction and drive product adoption as a Junior Customer Success Manager.
- Company: Join ClearCourse, a rapidly growing tech innovator focused on brilliant software and payments solutions.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical cover, and generous training budgets.
- Why this job: Be part of an innovative team with career progression opportunities and exciting new product launches.
- Qualifications: Proven client-facing experience, excellent communication skills, and a results-driven mindset required.
- Other info: Work in a supportive environment with access to a skilled team in Hull.
The predicted salary is between 28800 - 48000 £ per year.
Join GDS, a dynamic and innovative team fuelled by ClearCourse! The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximizing customer lifetime value, and driving sustainable growth for the company.
About ClearCourse: ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant software and payments solutions. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse looking for a Junior Customer Success Manager who will be working alongside a skilled team, made up of a BDM and another Customer Success Manager.
Key Accountabilities:
- Proactive Churn Mitigation and Risk Management: Use leading indicators to anticipate churn risks. Leverage data-driven insights to develop and implement targeted retention strategies and mitigation plans to re-engage at-risk customers and prevent churn.
- Onboarding and Time To Value: Act as the primary point of contact after handoff from the BDM of New Business Acquisition, partnering with implementation to ensure customers are onboarded seamlessly and begin to experience product value quickly.
- Customer Advocacy and Community Building: Foster a strong sense of customer advocacy by collecting customer feedback, testimonials, and case studies. Identify and nurture potential customer champions.
- Cross-Functional Collaboration and Communication: Collaborate closely with Sales, Product, and Support teams to ensure a seamless customer experience.
- Identify Upsell Opportunities: Identify and refer opportunities to BDMs to ensure that the business can attain upsell targets.
- Performance Monitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate, net revenue retention, customer satisfaction, net promoter score, and customer health score.
- Strategic Customer Success Management: Rank and prioritize customers and work closely with strategic customers through regular business reviews, on-site meetings, and workshops to stimulate product usage and feature adoption.
Requirements:
- Proven experience in a client-facing role.
- Excellent communication and interpersonal skills to build rapport with clients.
- Strong negotiation and problem-solving abilities to address client needs effectively.
- Self-motivated with a results-oriented mindset and a drive to achieve targets.
- Familiarity with the software industry and/or experience in workforce management is a plus.
ClearCourse Employee Benefits:
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Hybrid-working model with 25 days annual leave + your birthday off.
- Employee wellbeing perks – including Peppy Health, Perkbox, etc.
- Enhanced maternity, paternity, and adoption pay.
- Generous training budgets and reimbursement for professional memberships.
If you are a driven and customer-focused professional looking for an exciting opportunity to join an innovative company within the ClearCourse family, then this is the perfect role for you. Join us as we revolutionize the software industry and contribute to the success of our clients.
Junior Customer Success Manager employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the software industry and the specific challenges faced by customers in this space. Understanding their pain points will help you demonstrate how our solutions can add value, making you a more effective candidate.
✨Tip Number 2
Network with current or former employees of GDS or ClearCourse on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to drive customer satisfaction, as these are key aspects of the Junior Customer Success Manager role.
✨Tip Number 4
Showcase your enthusiasm for customer success and your proactive approach to mitigating churn. Be ready to share ideas on how you would implement retention strategies and foster customer advocacy within the role.
We think you need these skills to ace Junior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly any work related to customer success or software industries. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Junior Customer Success Manager position at GDS. Mention specific aspects of the company and role that excite you, and explain how your skills align with their needs, especially in proactive churn mitigation and customer advocacy.
Showcase Relevant Skills: Emphasise your communication, negotiation, and problem-solving skills in your application. Provide examples of how you've successfully built rapport with clients and addressed their needs in previous roles.
Highlight Results: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful retention strategies you've implemented. This will help demonstrate your results-oriented mindset and ability to drive customer success.
How to prepare for a job interview at ClearCourse
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Customer Success Manager. Familiarise yourself with concepts like customer lifetime value, churn mitigation, and product adoption, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare to demonstrate how you've effectively built rapport with clients in previous roles. Use specific examples to illustrate your points.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and negotiation skills. Think of scenarios where you've successfully addressed client needs or mitigated risks, and be ready to discuss these experiences.
✨Research GDS and ClearCourse
Familiarise yourself with GDS and its parent company, ClearCourse. Understanding their mission, values, and recent developments will show your genuine interest in the company and help you align your answers with their goals.
