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- Tasks: Provide first-line IT support, troubleshoot issues, and manage user accounts.
- Company: Join Computers For Flooring, part of the innovative ClearCourse Group.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and employee discounts.
- Why this job: Kick-start your IT career in a dynamic, customer-focused environment with growth opportunities.
- Qualifications: Strong interest in IT, good communication skills, and ideally 1 year of experience.
- Other info: Remote work options and training budgets available for professional development.
The predicted salary is between 24000 - 42000 £ per year.
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Kick-Start Your IT Career in a Fast-Moving Tech Environment
Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?
Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. You\’ll support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support.
What You’ll Be Doing:
- Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
- Train new users and deliver online demonstrations of our in-house software systems
- Manage support inbox queries, filing completed tickets and ensuring prompt responses
- Administer Office 365 licences, user accounts, and software deployments
- Remotely connect to customer systems to diagnose and resolve technical problems
- Use Microsoft Excel for data formatting and importing into databases
- Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
- Assist with the testing and rollout of new software updates
- Track and analyse recurring issues to improve long-term support outcomes
What We’re Looking For:
- A strong interest in IT and good working knowledge of both hardware and software systems
- Awareness of current IT trends and a willingness to learn on the job
- A customer-focused mindset with excellent communication skills
- Ability to prioritise tasks and manage time effectively
- A collaborative team player who thrives in a dynamic environment
- IT-related qualification (preferred but not essential)
- Ideally 1 year of experience in technical support and/or customer service
Why Join Computers For Flooring (Part of ClearCourse)?
We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.
You’ll benefit from:
- 25 days annual leave + your birthday off
- Private medical insurance (Bupa), including mental health and optical cover
- Cash plan to support everyday health costs
- Life assurance – 4x your base salary
- Group income protection – 75% of salary for long-term illness
- Enhanced parental leave and family wellbeing support via Peppy Health
- Employee discounts and perks through Perkbox
- Bike to Work scheme
- Training budgets and reimbursement for professional qualifications
Apply Now!
If you\’re ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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IT Support Technician employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, especially the in-house software. This will not only help you during the interview but also show your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for common issues related to Office 365 and virtual machines. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service or technical support, even if they are informal. Highlighting your communication skills and ability to work in a team will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on current IT trends and be ready to share your insights during the interview. Showing that you are engaged with the industry will demonstrate your commitment to continuous learning and growth.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any technical support roles or customer service experience you have, and emphasise your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-focused mindset. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your knowledge of hardware and software systems, as well as any experience with Office 365, Microsoft Excel, or virtual machine support. This will demonstrate your readiness for the role.
Show Enthusiasm for Learning: Express your willingness to learn and adapt in a fast-paced environment. Mention any recent IT trends or technologies you are interested in, which shows your commitment to personal development.
How to prepare for a job interview at ClearCourse
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and support scenarios. Brush up on common issues you might encounter in an IT support role, and be ready to explain how you would resolve them. This shows your practical knowledge and readiness for the job.
✨Demonstrate Customer-Focused Mindset
Since the role involves providing support to customers, be prepared to discuss how you handle customer interactions. Use examples from past experiences where you successfully resolved issues while maintaining a positive relationship with the customer.
✨Highlight Team Collaboration Skills
The job requires working closely with a team, so be sure to mention your ability to collaborate effectively. Share examples of how you've worked in a team environment, especially in dynamic situations, to show that you're a team player.
