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For Companies At a Glance
- Tasks: Install and configure EPoS systems while providing training and support to clients.
- Company: Join ClearCourse, a leader in innovative software and payment solutions for retail and hospitality.
- Benefits: Enjoy hybrid working, 25 days leave, health perks, and generous training budgets.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Experience in installation roles with strong technical knowledge of EPoS systems and troubleshooting skills.
- Other info: Bonus points for retail experience and relevant certifications like CompTIA A+ or N+.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Company description:
ClearCourse
Job description:
Installation Engineer
Location: Hybrid – Office base in Waterlooville
Brand: Swan Retail (part of ClearCourse)
Job Type: Full-Time
At ClearCourse, we’re building innovative software and integrated payments solutions that help retail and hospitality businesses thrive. Within our SaaS Retail & Hospitality division, EPOS Bureau and Swan Retail deliver best-in-class POS systems tailored to the needs of SMEs across the UK.
We’re now looking for an Installation Engineer to join our Operations team, working across both brands. This role is key to ensuring our clients get the very best from our technology — from installing hardware to delivering training and ongoing support.
What you’ll be doing
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Installing EPoS and associated systems at client sites
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Building and configuring systems in line with client requirements
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Delivering training to clients, both onsite and remotely
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Supporting with software and hardware troubleshooting
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Working closely with clients and internal teams to ensure smooth deployment and handover
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Building strong relationships with customers and ensuring a high level of satisfaction
What we’re looking for
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Experience in a similar installation or technical delivery role
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Strong technical knowledge of PCs, EPoS hardware, Windows desktops and servers
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Experience with routers, switches and basic firewall configuration
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Good troubleshooting skills across software and hardware
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Clear, confident communicator with great interpersonal skills
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Well organised with the ability to manage time and priorities effectively
It’s a bonus if you have:
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Experience in the retail industry
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Payments or system delivery experience
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CompTIA A+ / N+ (or equivalent technical knowledge)
What we offer
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Competitive salary
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Hybrid working & flexible approach
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25 days annual leave + bank holidays
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Life Assurance, Income Protection & Health Shield Cash Plan
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Enhanced maternity, paternity and adoption pay
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Generous training budgets and reimbursement for professional memberships
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Employee perks: Perkbox, Peppy Health, Cycle to Work, and the Calm app
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Charity volunteer days and team events
Installation Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer
✨Tip Number 1
Familiarise yourself with the specific EPoS systems and hardware that Swan Retail uses. Understanding their technology will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ClearCourse on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Installation Engineer role, which can give you an edge.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues in previous roles, as this is a key aspect of the job.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This will highlight your ability to train clients effectively, which is crucial for the Installation Engineer position.
We think you need these skills to ace Installation Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Installation Engineer position. Tailor your application to highlight your relevant experience in installation and technical delivery.
Highlight Technical Skills: Make sure to emphasise your technical knowledge of PCs, EPoS hardware, and troubleshooting skills in your CV and cover letter. Mention any specific experience with routers, switches, or firewall configuration that aligns with the job requirements.
Showcase Communication Skills: Since the role requires clear communication and relationship-building with clients, include examples in your application that demonstrate your interpersonal skills and ability to deliver training effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Installation Engineer role at ClearCourse. Use keywords from the job description and provide concrete examples of your past experiences that relate to the tasks outlined.
How to prepare for a job interview at ClearCourse
✨Showcase Your Technical Skills
Make sure to highlight your experience with EPoS systems, PCs, and networking equipment during the interview. Be prepared to discuss specific examples of how you've successfully installed or troubleshot similar systems in the past.
✨Demonstrate Your Communication Skills
As an Installation Engineer, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms, and be ready to share examples of how you've built strong relationships with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot hardware or software issues and be ready to explain your thought process and the steps you took to resolve them.
✨Research ClearCourse and Swan Retail
Familiarise yourself with the company’s products and services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
