At a Glance
- Tasks: Install and configure EPoS systems, train clients, and provide ongoing support.
- Company: Join TISSL, a leading tech company revolutionising POS solutions for the hospitality industry.
- Benefits: Enjoy hybrid working, 25 days leave, private medical cover, and generous training budgets.
- Other info: Opportunity to work with Michelin-starred restaurants and enhance your technical skills.
- Why this job: Be part of a dynamic team, work with top-tier clients, and make a real impact.
- Qualifications: 12 months experience in software installations; knowledge of EPoS systems and troubleshooting required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Field Service Engineer looking for your next challenge? Do you have at least 12 months of experience in software installations? If so, this could be your next career step!
At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we’re looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.
What You’ll Be Doing:
- Install EPoS systems and associated software at client venues.
- Build and install customer-specific data onto the system.
- Train clients on using the software effectively.
- Ensure all systems are configured to meet client requirements before installation.
- Conduct system handovers and provide post-installation support.
- Maintain strong client relationships, offering expert guidance and troubleshooting.
- Work closely with internal teams to ensure smooth implementations.
What We’re Looking For:
- At least 12 months of experience in a similar role.
- Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
- Understanding of Cloud solutions.
- Strong PC and EPoS hardware knowledge.
- Excellent verbal and written communication skills.
- Software and hardware troubleshooting skills.
- Knowledge of Windows desktop & server environments.
- Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
- CompTIA A+ / N+ certification (or equivalent technical knowledge).
Why Join TISSL?
We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:
- Hybrid working model with 25 days of annual leave + your birthday off
- Volunteering days to give back to the community
- Life Assurance & Group Income Protection for peace of mind
- Private medical cover with a cash plan for additional support
- Enhanced Company Pension contributions
- Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
- Enhanced maternity, paternity, and adoption pay
- Generous training budgets and reimbursement for professional memberships
Apply Now!
Implementation Engineer in Norwich employer: ClearCourse
ClearCourse in Milton Keynes is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the hospitality sector. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive medical insurance, alongside opportunities for professional growth in a hybrid working environment. Joining TISSL means being part of a forward-thinking team dedicated to driving success in premium EPOS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer in Norwich
✨Tip Number 1
Familiarise yourself with EPoS systems and software installations. Since the role requires strong knowledge in these areas, having hands-on experience or even a personal project can really set you apart during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to software and hardware. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Prepare to discuss your experience with client training and support. Highlighting specific examples where you've successfully trained clients or resolved issues will show your capability in maintaining strong client relationships.
✨Tip Number 4
Network with professionals in the hospitality technology sector. Engaging with industry peers can provide insights into the latest trends and challenges, which you can bring up during your interview to showcase your enthusiasm and knowledge.
We think you need these skills to ace Implementation Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with EPoS systems and software installations. Use specific examples from your past roles to demonstrate your skills and achievements relevant to the Implementation Engineer position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and the hospitality industry. Mention your experience in customer training and system installations, and explain why you are excited about the opportunity at TISSL.
Highlight Relevant Skills:In your application, emphasise your troubleshooting skills, knowledge of Windows environments, and any certifications like CompTIA A+ or N+. This will show that you have the technical expertise required for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Implementation Engineer role.
How to prepare for a job interview at ClearCourse
✨Showcase Your Technical Skills
Make sure to highlight your experience with EPoS systems and software installations. Be prepared to discuss specific projects you've worked on, as well as any troubleshooting you've done with hardware and software.
✨Demonstrate Communication Skills
Since the role involves training clients and maintaining relationships, practice articulating complex technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world situations, such as a client struggling with system usage or a technical issue during installation. Think of examples from your past experience that demonstrate your problem-solving skills.
✨Research the Company and Its Products
Familiarise yourself with TISSL's offerings and their position in the hospitality industry. Understanding their products will help you tailor your responses and show genuine interest in the company during the interview.
