Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and colleagues with tech setups, problem-solving, and project documentation.
- Company: Join ClearCourse, a leader in retail and hospitality tech solutions.
- Benefits: Enjoy 25 days leave, private medical cover, flexible hours, and career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of retail technology.
- Qualifications: Strong problem-solving skills and a positive, adaptable attitude.
- Other info: Experience in implementations or knowledge of retail environments is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
Implementation Engineer
Career Level : 10S Senior Posting Date : 3 Dec 2025
Implementation Engineer
Based : Waterlooville
Business Unit : Swan Retail / EPOS Bureau
Reports to : Implementations Lead
Are you a hands-on technical professional who loves problem-solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career.
We\\\’re looking for an Implementation Engineer to join our Operations team at Swan Retail / EPOS Bureau. This is a key customer-facing role where you’ll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress-free onboarding experience. No two days are the same. One day you’ll be configuring servers or staging hardware, and the next you may be on-site ensuring a smooth installation.
If you’re technically minded, organised, and eager to learn, you’ll fit right in.
What you’ll be doing
Carrying out a mix of hardware setup, configuration, and software installation
Supporting both internal teams and external clients with implementation queries
Managing your own workload and completing tasks within agreed timeframes
Documenting processes and maintaining accurate implementation records
Configuring new hardware, staging equipment, and updating handover documents
Visiting client sites to install hardware when required
Collaborating closely with the wider Ops team and helping the Helpdesk when needed
Ensuring your workspace and our equipment stays clean, organised, and installation-ready
What we\\\’re looking for
Essential
Strong problem-solving and fault-finding skills
Ability to work independently and manage time effectively
Clear, confident communication skills
Good technical understanding of PCs and ideally EPOS hardware
Experience installing software and following technical processes
High attention to detail and strong organisational skills
A team player with a positive, proactive attitude
Desirable
Previous experience in an Implementations or Technical Installation role
Experience in the retail or hospitality sector
Knowledge of Windows Desktop and Server
Understanding of routers, switches, and basic firewall configuration
Familiarity with modern networking protocols and operating systems
What you\\\’ll bring
Reliability, good timekeeping, and a strong sense of ownership
Confidence working with customers
Flexibility, curiosity, and a willingness to learn
The ability to stay calm, focused, and accurate, even when things get busy
Why join ClearCourse?
At ClearCourse, we’re building a brilliant environment for people who want to grow. You\\\’ll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way.
Our benefits include :
25 days’ annual leave plus bank holidays
Company pension scheme
Life assurance
Private medical cover with SmartHealth
Enhanced parental leave
A range of cash-plan health benefits
Employee wellbeing support
Exclusive discounts through our Perks at Work platform
Flexible hybrid working, depending on the role
Opportunities for professional development and career progression across ClearCourse
If you’re ready to bring your technical skills and customer focus to a role where you can really make an impact, we’d love to hear from you.
Apply now and help deliver seamless EPOS solutions to customers nationwide.
#J-18808-Ljbffr
Implementation Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ClearCourse. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing what Swan Retail does will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical setups and troubleshooting, be ready to discuss how you’ve tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Implementation Engineer role. Highlight any relevant technical skills, problem-solving abilities, and teamwork experiences that show you’re a great fit for our operations team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background aligns with what we’re looking for. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: Since this role involves a lot of troubleshooting, make sure to include examples of how you've tackled challenges in the past. We love seeing how you think on your feet and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ClearCourse
✨Know Your Tech
As an Implementation Engineer, you'll be dealing with hardware and software setups. Brush up on your technical knowledge related to retail and hospitality technology solutions. Familiarise yourself with common issues and solutions that might arise during implementation.
✨Showcase Problem-Solving Skills
During the interview, be ready to discuss specific examples where you've successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your fault-finding skills.
✨Communicate Clearly
Clear communication is key in this role. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to support both internal teams and external clients effectively.
✨Demonstrate Adaptability
This role involves a variety of tasks, so show that you're adaptable and eager to learn. Share experiences where you've had to adjust quickly to new challenges or environments, emphasising your positive attitude towards change.
