At a Glance
- Tasks: Manage relationships with 200 customer accounts and drive their success through technology.
- Company: Join The EPOS Bureau, a leader in retail tech solutions for independent food retailers.
- Benefits: Enjoy 25 days annual leave, private medical cover, and ongoing learning opportunities.
- Other info: Remote role with travel across the UK and excellent career progression within a growing group.
- Why this job: Be a trusted partner to unique retail businesses and make a real impact on their growth.
- Qualifications: Experience in Account Management or Customer Success, preferably in SaaS or retail tech.
The predicted salary is between 35000 - 45000 € per year.
Based: Remote, with quarterly visits to Waterlooville office and regular customer travel.
Reports to: Senior Business Development Manager.
At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.
As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.
This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions.
You'll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.
- Manage and maintain relationships across a portfolio of approximately 200 customer accounts.
- Maintain regular communication with customers through calls, virtual meetings and site visits.
- Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments.
- Support the migration of customers onto the ClearAccept payment gateway solution.
- Build strong customer relationships focused on retention and long-term success.
- Act as a trusted advisor, helping customers understand how to maximise value from the platform.
- Develop a strong understanding of the independent food retail sector and customer challenges.
- Maintain accurate CRM records, forecasting and pipeline reporting.
- Work closely with Support, Operations, Finance, Marketing and Development teams.
- Develop strategic growth plans for key customer accounts over time.
- Support trade shows and industry events, including occasional overnight stays.
- Deliver an excellent level of customer service at all times.
Proven experience in a target-driven Account Management or Customer Success role.
Experience managing a large portfolio of customer accounts.
Excellent time management and ability to manage competing priorities effectively.
Experience within SaaS, EPOS, retail technology or software environments.
Commercially aware with the ability to identify growth opportunities.
Comfortable travelling regularly to customer sites across the UK.
Full UK Driving Licence required.
25 days annual leave plus your birthday off.
Life Assurance and Group Income Protection.
Private medical cover with cash plan.
Enhanced Company Pension Scheme.
Employee wellbeing perks including Calm app subscription.
Retail discounts and Employee Assistance Programme.
Cycle to Work scheme.
Ongoing learning and development opportunities.
This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country's most unique retail businesses.
As part of the wider ClearCourse Group, you'll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
Locations
Manager-Account Manager in Hampshire, Waterlooville employer: ClearCourse
At The EPOS Bureau, we pride ourselves on being an exceptional employer that values relationship-building and customer success. Our remote work culture, combined with quarterly visits to our Waterlooville office, fosters a collaborative environment where employees can thrive. With generous benefits such as 25 days of annual leave, private medical cover, and ongoing learning opportunities, we are committed to supporting your professional growth while you help independent food retailers maximise their potential.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, webinars, or local meetups. Building relationships can lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss how you've helped previous clients succeed. Use specific examples to demonstrate your impact and how you can do the same for them.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest in being part of our team at StudySmarter, and we love that!
We think you need these skills to ace Manager-Account Manager in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in managing customer accounts and any relevant achievements in customer retention and revenue growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the independent food retail sector and how your skills align with our mission at The EPOS Bureau. Be genuine and let your personality come through!
Showcase Your Relationship-Building Skills:Since this role is all about building long-term relationships, make sure to include examples of how you've successfully managed client relationships in the past. We love hearing about your strategies for customer success and retention!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ClearCourse
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of businesses you'll be working with, like farm shops and butchers. Understanding their unique challenges will help you demonstrate how you can add value and build strong relationships.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully managed customer accounts. Highlight how you maintained communication and built trust, as this role is all about nurturing long-term relationships.
✨Be Ready to Discuss Upselling
Think of specific instances where you've identified upsell or cross-sell opportunities in previous roles. Be prepared to discuss how you approached these situations and the outcomes, as this will show your ability to drive revenue growth.
✨Familiarise Yourself with the Tech
Brush up on your knowledge of SaaS and EPOS systems, especially the ClearAccept payment gateway. Being able to speak confidently about technology solutions will position you as a trusted advisor during the interview.
