At a Glance
- Tasks: Manage relationships with 200 customer accounts and drive their success through technology.
- Company: Join The EPOS Bureau, a leader in retail tech solutions for independent food retailers.
- Benefits: Enjoy 25 days annual leave, private medical cover, and ongoing learning opportunities.
- Other info: Remote role with travel across the UK and excellent career progression within a growing group.
- Why this job: Be a trusted partner to unique retail businesses and make a real impact on their growth.
- Qualifications: Experience in Account Management or Customer Success, preferably in SaaS or retail tech.
The predicted salary is between 35000 - 45000 € per year.
Based: Remote, with quarterly visits to Waterlooville office and regular customer travel.
At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.
As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.
This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions.
- Manage and maintain relationships across a portfolio of approximately 200 customer accounts.
- Maintain regular communication with customers through calls, virtual meetings and site visits.
- Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments.
- Support the migration of customers onto the ClearAccept payment gateway solution.
- Build strong customer relationships focused on retention and long-term success.
- Act as a trusted advisor, helping customers understand how to maximise value from the platform.
- Develop a strong understanding of the independent food retail sector and customer challenges.
- Maintain accurate CRM records, forecasting and pipeline reporting.
- Work closely with Support, Operations, Finance, Marketing and Development teams.
- Develop strategic growth plans for key customer accounts over time.
- Support trade shows and industry events, including occasional overnight stays.
- Deliver an excellent level of customer service at all times.
Proven experience in a target-driven Account Management or Customer Success role.
Experience managing a large portfolio of customer accounts.
Excellent time management and ability to manage competing priorities effectively.
Experience within SaaS, EPOS, retail technology or software environments.
Commercially aware with the ability to identify growth opportunities.
Comfortable travelling regularly to customer sites across the UK.
Full UK Driving Licence required.
25 days annual leave plus your birthday off.
Life Assurance and Group Income Protection.
Private medical cover with cash plan.
Enhanced Company Pension Scheme.
Employee wellbeing perks including Calm app subscription.
Retail discounts and Employee Assistance Programme.
Cycle to Work scheme.
Ongoing learning and development opportunities.
This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country's most unique retail businesses.
As part of the wider ClearCourse Group, you'll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
Locations
Manager, Account Executive in Hampshire, Waterlooville employer: ClearCourse
At The EPOS Bureau, we pride ourselves on being an exceptional employer that values relationship-building and customer success. Our remote work culture, combined with quarterly visits to our Waterlooville office, fosters collaboration and community among our team members. With a strong focus on employee growth, we offer ongoing learning opportunities, comprehensive benefits including private medical cover and enhanced pension schemes, and the chance to make a meaningful impact in the independent food retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Account Executive in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, webinars, or local meetups. Building relationships can lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and customer success. Share specific examples of how you've helped clients grow and succeed.
✨Tip Number 3
Be proactive! Don’t wait for job openings to come to you. Reach out to companies you admire, like The EPOS Bureau, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in retail technology and payment solutions. This knowledge will not only impress potential employers but also help you stand out as a candidate who’s ready to add value from day one.
We think you need these skills to ace Manager, Account Executive in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer accounts and any relevant achievements in customer retention and revenue growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the independent food retail sector and how your skills align with our mission at The EPOS Bureau. Keep it engaging and personal!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build long-term relationships with clients. Share examples of how you've successfully managed customer portfolios and identified growth opportunities in previous roles. We love a good success story!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ClearCourse
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of businesses you'll be working with. Familiarise yourself with the independent food retail sector, especially farm shops and delicatessens. This will help you demonstrate your understanding of their challenges and how you can add value.
✨Showcase Your Relationship Skills
This role is all about building long-term relationships, so be ready to share examples of how you've successfully managed customer accounts in the past. Highlight your ability to maintain communication and deliver excellent customer service, as these are key to retention and growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to identify upsell opportunities. Think of specific scenarios where you've turned a challenge into a success story. This will show your potential employer that you're proactive and commercially aware.
✨Demonstrate Your Tech Savvy
Since the role involves working with software and payment solutions, brush up on relevant technologies. Be prepared to discuss how you've used tech to improve customer performance in previous roles. This will position you as a trusted advisor who can help clients maximise their software use.
