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- Tasks: Join our team to implement EPOS and retail tech solutions for customers.
- Company: Swan Retail, part of the innovative ClearCourse group.
- Benefits: Enjoy 25 days leave, private medical cover, and flexible working options.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Tech-savvy with problem-solving skills and a passion for learning.
The predicted salary is between 26000 - 29000 £ per year.
We're looking for an Implementation Engineer to join Swan Retail, part of the ClearCourse group, based full-time in our Waterlooville office. This role sits within our Operations team and plays a key part in delivering our EPOS and retail technology solutions to customers. You'll be involved in everything from hardware setup and server configuration through to software installation and supporting both internal teams and external clients during implementations.
It's a hands-on role where no two days look the same. You'll be working closely with the wider Operations team, supporting delivery, troubleshooting issues, and ensuring everything is set up correctly for successful go-lives. There may also be occasional travel to client sites for installations.
We're looking for someone with a positive attitude, strong attention to detail, and a genuine interest in technology who is keen to learn and develop within a collaborative team environment.
Key Accountabilities- Complete implementation tasks within agreed timelines and scope
- Configure and set up hardware, including EPOS systems
- Support internal teams with technical and implementation queries
- Support external customers during setup and delivery phases
- Assist with server and software configuration
- Help prepare and configure hardware during staging
- Maintain accurate and up-to-date documentation
- Assist with hardware installations at client sites when required
- Provide support to the Helpdesk team on technical queries
- Work independently where needed while contributing to the wider team
- Maintain a clean and organised working environment
- Strong problem-solving and fault-finding ability
- Good technical knowledge of PCs and hardware
- Experience installing and configuring software
- Ability to manage time effectively and prioritise workload
- Clear communication skills with both technical and non-technical stakeholders
- High attention to detail
- Comfortable working independently when required
- Team-oriented mindset with a collaborative approach
- Adaptable and able to follow client procedures
- Previous experience within an implementation or technical delivery role
- Exposure to retail or hospitality technology environments
- Working knowledge of Windows Desktop and Server environments
- Basic networking knowledge including routers, switches and firewalls
- Experience working with EPOS systems
- Organised and methodical approach to work
- Strong verbal and written communication skills
- Positive attitude and willingness to learn
- Reliable with good timekeeping
- Confident working both independently and as part of a team
- 25 days' annual leave plus bank holidays
- Company pension scheme
- Life assurance
- Private medical cover with SmartHealth
- Enhanced parental leave
- A range of cash-plan health benefits
- Employee wellbeing support
- Exclusive discounts through our Perks at Work platform
- Flexible hybrid working, depending on the role
- Opportunities for professional development and career progression across ClearCourse
If you're ready to bring your technical skills and customer focus to a role where you can really make an impact, we'd love to hear from you. Apply now and help deliver seamless EPOS solutions to customers nationwide.
Locations
Engineer (Implementation) in Hampshire, Waterlooville employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer (Implementation) in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your hands-on experience with hardware setup or software installation can really set you apart from the competition.
✨Tip Number 3
Prepare for the unexpected! In a role like Implementation Engineer, problem-solving is key. Be ready to discuss how you've tackled challenges in the past and think on your feet during interviews. It shows you're adaptable and ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Engineer (Implementation) in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Implementation Engineer role. Highlight any relevant technical knowledge, especially with EPOS systems and software installation, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and your problem-solving abilities. Share specific examples of how you've tackled challenges in previous roles, as we love to see that hands-on experience!
Show Your Team Spirit: We value collaboration, so don’t forget to mention your experiences working in teams. Talk about how you’ve supported colleagues or clients during implementations, as this will resonate well with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at ClearCourse
✨Know Your Tech
Brush up on your technical knowledge, especially around PCs, hardware, and software installation. Be ready to discuss your experience with EPOS systems and any troubleshooting you've done in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or implemented solutions in previous roles. This will demonstrate your strong problem-solving ability and attention to detail, which are key for this position.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical stakeholders, so being clear and concise is crucial.
✨Be Ready to Collaborate
Highlight your team-oriented mindset during the interview. Share experiences where you worked closely with others to achieve a common goal, as this role involves supporting both internal teams and external clients.