At a Glance
- Tasks: Manage relationships with 200 customer accounts and drive their success through technology.
- Company: Join a respected tech company focused on independent food retailers across the UK.
- Benefits: Enjoy 25 days off, private medical cover, and ongoing learning opportunities.
- Other info: Remote role with travel across the UK and excellent career progression.
- Why this job: Be a trusted partner to unique retailers and make a real impact on their growth.
- Qualifications: Experience in account management and strong organisational skills required.
The predicted salary is between 35000 - 45000 € per year.
Based: Remote, with quarterly visits to Waterlooville office and regular customer travel
Reports to: Senior Business Development Manager
At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.
As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.
We're looking for somebody commercially minded, highly organised and confident managing multiple priorities. You'll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business.
This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions. You'll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.
Key Responsibilities
- Manage and maintain relationships across a portfolio of approximately 200 customer accounts
- Maintain regular communication with customers through calls, virtual meetings and site visits
- Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments
- Support the migration of customers onto the ClearAccept payment gateway solution
- Build strong customer relationships focused on retention and long-term success
- Act as a trusted advisor, helping customers understand how to maximise value from the platform
- Develop a strong understanding of the independent food retail sector and customer challenges
- Capture customer feedback and act as the voice of the customer internally
- Maintain accurate CRM records, forecasting and pipeline reporting
- Produce monthly reporting and provide visibility of customer activity and opportunities
- Work closely with Support, Operations, Finance, Marketing and Development teams
- Develop strategic growth plans for key customer accounts over time
- Support trade shows and industry events, including occasional overnight stays
- Deliver an excellent level of customer service at all times
Requirements
- Proven experience in a target-driven Account Management or Customer Success role
- Experience managing a large portfolio of customer accounts
- Strong administrative, organisational and reporting skills
- Excellent time management and ability to manage competing priorities effectively
- Experience within SaaS, EPOS, retail technology or software environments
- Commercially aware with the ability to identify growth opportunities
- Confident presenting solutions and influencing customer decision making
- Strong interpersonal and communication skills with a customer-first approach
- Calm and professional under pressure
- Comfortable travelling regularly to customer sites across the UK
- Full UK Driving Licence required
Benefits
- 25 days annual leave plus your birthday off
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension Scheme
- Employee wellbeing perks including Calm app subscription
- Retail discounts and Employee Assistance Programme
- Cycle to Work scheme
- Volunteering days
- Ongoing learning and development opportunities
Why Join Us?
You'll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country's most unique retail businesses.
As part of the wider ClearCourse Group, you'll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
Locations
Account Manager in Hampshire, Waterlooville employer: ClearCourse
At The EPOS Bureau, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a strong focus on work-life balance, we offer generous benefits such as 25 days of annual leave plus your birthday off, private medical cover, and ongoing learning opportunities. Our collaborative culture encourages innovation and supports you in building meaningful relationships with independent retailers, making a real impact in the retail technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, webinars, or local meetups. Building relationships can lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like The EPOS Bureau, and express your interest. A friendly email or LinkedIn message can go a long way in getting noticed.
✨Tip Number 3
Showcase your skills! Prepare a portfolio or case studies that highlight your achievements in account management. When you get the chance to chat with potential employers, share how you’ve helped previous clients succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The EPOS Bureau.
We think you need these skills to ace Account Manager in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing customer accounts and any relevant skills that match what we're looking for, like strong organisational abilities and a knack for building relationships.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven customer retention or identified growth opportunities in previous roles. We love seeing numbers and results that demonstrate your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build long-term relationships, so showing your genuine passion for customer success and technology will help you stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you're keen to join our team!
How to prepare for a job interview at ClearCourse
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of customers you'll be managing. Understand their challenges and how the EPOS Bureau's solutions can help them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Relationship Skills
Since this role is all about building long-term relationships, prepare examples from your past experiences where you've successfully managed customer accounts. Highlight how you maintained communication and resolved issues, showcasing your interpersonal skills.
✨Be Ready to Discuss Growth Opportunities
Think about how you can identify upsell and cross-sell opportunities within a customer portfolio. Prepare to discuss specific strategies or ideas you have for helping clients maximise their value from the software and payment solutions offered by the company.
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple priorities. Be prepared to talk about your time management techniques and how you keep track of customer interactions, reporting, and forecasting. Mention any tools or systems you use to stay organised.
