ClearCourse is seeking a Freshdesk Systems & Support Operations Lead to unify and optimise our multi-brand helpdesk platform.
You will own Freshdesk configuration, governance, and migration of legacy desks into one, standards across brands, and KPI-driven reporting for leadership and agents alike.
Ideal candidates combine hands-on platform mastery with analytic rigor and the ability to influence multiple teams in a hybrid working environment.
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Freshdesk Platform & AI-Driven Support Ops Lead employer: ClearCourse
ClearCourse is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant cities of Manchester and London. With a strong focus on employee growth and development, we offer competitive salaries and the opportunity to lead impactful marketing strategies across multiple market-leading SaaS brands, ensuring that your contributions are both meaningful and rewarding.
