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- Tasks: Lead technical support for a cloud-native payments platform and manage incident resolutions.
- Company: ClearCourse, a growing company with a focus on innovation in payment solutions.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference for over 5,000 merchants.
- Qualifications: Experience in technical support, incident management, and strong problem-solving skills.
- Other info: Exciting opportunity to grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
ClearAccept is expanding, and we are hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.
Location: Reading
Competitive salary + benefits
Techical Support Lead in England employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techical Support Lead in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge related to payments, APIs, and incident management. We want you to feel confident and ready to showcase your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical incidents in the past. This will help us see how you can take ownership in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ClearCourse.
We think you need these skills to ace Techical Support Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support, especially in payments and API management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our cloud-native payments platform. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical incidents or escalations in the past. We’re looking for someone who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ClearCourse
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of payments, APIs, and incident management. Brush up on common issues that might arise in a cloud-native payments platform and be ready to discuss how you would handle them.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved technical incidents or escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking.
✨Understand the Company Culture
Research ClearCourse and their values. Be ready to explain why you want to work there and how you align with their mission. This shows you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and the company’s future plans. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
