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For Companies At a Glance
- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working model.
- Other info: Exciting career growth opportunities in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and make a real impact on customer experiences.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends may be in future).
Reports to: Customer Services Team Leader.
ClearCourse is growing fast and we are looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you will be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You will not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat.
- Provide personalised support across our ecommerce products and services.
- Help customers resolve issues quickly and effectively.
- Offer advice on ecommerce best practices to support customer success.
- Proactively identify opportunities to upsell and retain customers.
- Manage inbound cancellation requests, using questioning and retention tools to retain business.
- Promote ClearCourse as a trusted partner by delivering exceptional customer service.
What We’re Looking For
- A positive, proactive personality with great communication skills.
- Strong interpersonal skills, confident over the phone and in writing.
- Experience probing, questioning, and influencing to solve problems.
- Call centre experience desirable, but not essential.
- Knowledge of websites & ecommerce, with HTML/CSS a bonus.
Why Join Us?
- Competitive salary + benefits.
- 25 days holiday + your birthday off.
- Private medical insurance (Bupa) & health cash plan.
- Life assurance & income protection.
- Enhanced parental leave & family wellbeing support.
- Perkbox discounts & perks.
- Generous pension contributions.
- Hybrid working model (remote flexibility).
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment, we would love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Edinburgh employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, make sure you're comfortable chatting over the phone, email, and live chat. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Think about real-life examples where you've solved problems or helped someone succeed. Be ready to share these stories during interviews to showcase your proactive personality and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ecommerce Advisor in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples of how you've used your problem-solving skills to make a difference for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a great communicator, but also someone who understands the products and services you'll be supporting.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing scenarios with a friend or family member where you handle customer queries. This will help you feel more confident and articulate during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to probe for information or influence a decision. Being able to demonstrate your problem-solving abilities will make you stand out as a candidate.
✨Be Ready to Upsell
Since part of the job is identifying opportunities to upsell, come prepared with ideas on how you might approach this. Think about how you can provide value to customers while also promoting additional products or services. This shows that you're proactive and understand the business side of ecommerce.