At a Glance
- Tasks: Engage with customers, handle inquiries, and process payments while providing excellent service.
- Company: Join a leading membership software supplier with a focus on the Not-for-profit sector.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Other info: Flexible hours with opportunities for growth in a dynamic company.
- Why this job: Make a difference by helping members while developing your communication skills.
- Qualifications: Strong phone skills, attention to detail, and previous customer service experience.
The predicted salary is between 18900 - 23100 £ per year.
- Advert for FTC
- 6 months (IMech E)
This is a hybrid, full-time role working 37.5 hours per week.
You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.
Our office hours are 9am-5.30pm.
Do you enjoy speaking on the phone to customers and have great communication skills?
Are you an efficient and motivated individual with prior office admin/ office customer service experience?
If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector.
We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members.
We are part of a bigger company Clear Course, which has offices all around the UK and globally.
This role will consist of but not be limited to the following duties: Requirements Dealing with members enquiries and requests Handling inbound calls, responding to emails, processing payments and updating member records Assisting with incoming post and despatch of member correspondence Assisting with a telephone campaign, relating to members renewals. 25+ calls per hour - creating a personable and engaging experience Leaving voicemails for anyone who have not answered Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor) Training in our Telford office Hybrid 2 days per week in office Benefits The ideal person for this role will be: Highly detail orientated Personable and comfortable over the phone Excellent communication skills Previous experience using Excel Previous experience in taking card payments over the phone.
If this sounds like the flexible, short term role you have been looking for we would love to receive your application.
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Customer Service Agent in Donnington employer: ClearCourse
ClearCourse is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant cities of Manchester and London. With a strong focus on employee growth and development, we offer competitive salaries and the opportunity to lead impactful marketing strategies across multiple market-leading SaaS brands, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Donnington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ClearCourse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ClearCourse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Donnington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ClearCourse:Your cover letter is your chance to shine! Tell us why you want to work at ClearCourse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ClearCourse!
How to prepare for a job interview at ClearCourse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
