At a Glance
- Tasks: Lead strategic direction and drive revenue growth in a dynamic hospitality tech environment.
- Company: Join TISSL, a premium EPOS brand under ClearCourse Hospitality.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Other info: Be part of a fast-paced team with excellent career development opportunities.
- Why this job: Make a real impact in the hospitality industry with innovative technology solutions.
- Qualifications: Proven leadership in B2B SaaS and hands-on experience with hospitality POS systems required.
The predicted salary is between 80000 - 100000 £ per year.
TISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation.
To be considered for this role, you must have direct, hands-on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.
Key accountabilities:
- Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues.
- Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority.
- Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate.
- Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions.
- Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums.
- Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation.
- Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative.
Requirements
Required experience:
- Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics.
- Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress.
- Track record of leading mixed commercial teams spanning sales, account management, and operations.
- CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent.
- Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues.
- Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations.
Desired:
- PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language.
- Embedded payments or integrated card processing exposure.
- Working knowledge of Lightspeed, Toast, or equivalent competitive platforms.
What We're Looking For:
- Equally comfortable in a customer conversation and presenting to senior leadership.
- High ownership, data-led, and able to drive a commercial agenda without waiting for direction.
- Effective in a fast-moving, acquisition-driven business where priorities shift.
Benefits:
- Competitive salary + bonus.
- 25 days holiday + your birthday off.
- Private medical insurance (Bupa) & health cash plan.
- Life assurance & income protection.
- Enhanced parental leave & family wellbeing support.
- Perkbox discounts & perks.
- Generous pension contributions.
- Hybrid working model.
If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly.
Locations
Director - TISSL in Devon, Plymouth employer: ClearCourse
At TISSL, part of ClearCourse Hospitality, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in Milton Keynes. Our commitment to employee growth is evident through our hybrid working model, competitive benefits including private medical insurance and generous pension contributions, and a focus on professional development within a fast-paced, innovative environment. Join us to lead a talented team in shaping the future of hospitality technology while enjoying a rewarding career with meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director - TISSL in Devon, Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ClearCourse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ClearCourse
Don't be shy about reaching out to ClearCourse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director - TISSL in Devon, Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ClearCourse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ClearCourse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
