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- Tasks: Make outbound calls to engage members about their membership upgrades.
- Company: Join ClearCourse, a fast-growing group focused on innovation and customer excellence.
- Benefits: Enjoy a competitive hourly rate and a supportive, inclusive work environment.
- Why this job: Gain valuable experience in a friendly team while making a real impact.
- Qualifications: Clear communication skills and a positive attitude are essential; customer service experience is a plus.
- Other info: This temporary role offers potential for future opportunities as the company grows.
Location: Hybrid (Office-based in the UK)
Salary: Competitive hourly rate
Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break)
Contract Type: Temporary (length of campaign to be confirmed)
Join Our Outbound Customer Engagement Team
Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you!
We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service.
This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude.
What You’ll Be Doing
- Make outbound calls to members using a predefined script
- Hit a target of 28–30 calls per hour
- Capture Key Outcomes Such As Whether Members
- Have received an upgrade email/letter
- Are interested in upgrading their membership
- Record and update call outcomes in a central spreadsheet
- Update member contact information including new phone numbers, addresses, or email details
- Leave voicemail messages when members are unavailable
- Schedule call-backs for members who request a later conversation
- Escalate issues to the Supervisor or Manager as needed
- Deliver first-class customer service and maintain a professional and helpful tone at all times
What We’re Looking For
- Clear, confident communication skills and a friendly phone manner
- Comfortable working in a high call volume environment
- Detail-oriented with accurate data entry and record-keeping skills
- Able to stay organised and manage a high-paced workload
- Experience in a customer service or outbound call role is desirable
- A positive, proactive approach and willingness to go the extra mile for the customer
- Able to work collaboratively and take direction from team leads
Why Join ClearCourse?
ClearCourse is a fast-growing group of software and payments businesses with a focus on innovation, collaboration, and customer excellence. We believe in supporting our people, even in temporary roles, and providing an inclusive and welcoming place to work.
While this is a temporary position, you’ll be part of a supportive and friendly team, with the potential for future opportunities as our business continues to grow.
At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Customer Support Advisor employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding ClearCourse's mission and values will help you connect better with potential customers during your calls, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires excellent phone manners, consider role-playing with a friend or family member to enhance your confidence and clarity when speaking.
✨Tip Number 3
Get comfortable with data entry tasks. As you'll be recording call outcomes and updating member information, practising quick and accurate typing can give you an edge in managing the workload effectively.
✨Tip Number 4
Showcase your positive attitude during any interactions. A friendly and proactive approach is key in customer service roles, so be sure to convey your enthusiasm for helping others throughout the application process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or outbound call roles. Emphasise your communication skills, attention to detail, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully handled customer interactions and your proactive approach to problem-solving.
Highlight Key Skills: In your application, clearly outline your key skills such as clear communication, organisation, and data entry accuracy. Relate these skills directly to the job description to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ClearCourse
✨Show Off Your Communication Skills
As a Customer Support Advisor, clear and confident communication is key. Practice speaking clearly and at a steady pace, and be ready to demonstrate your friendly phone manner during the interview.
✨Familiarise Yourself with the Role
Understand the responsibilities of making outbound calls and hitting targets. Be prepared to discuss how you would handle specific scenarios, such as dealing with difficult customers or managing high call volumes.
✨Highlight Your Attention to Detail
Since the role requires accurate data entry and record-keeping, be ready to provide examples of how you've successfully managed details in previous roles. This will show that you can maintain accuracy under pressure.
✨Demonstrate a Positive Attitude
A positive, proactive approach is essential for this position. Share experiences where you went the extra mile for a customer or contributed positively to a team environment, showcasing your willingness to help others.
