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For Companies At a Glance
- Tasks: Support members with enquiries, handle calls, and process payments.
- Company: Join ClearCourse, a fast-growing tech company with a vibrant culture.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the voice of support and make a difference in customer satisfaction.
- Qualifications: 1-2 years in customer service or admin, great communication skills.
- Other info: Dynamic team environment with a focus on helping others.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Agent role at ClearCourse
Job Title: ClearConnect – Customer Service Agent
Based: Birmingham Office
Reports to: Customer Service Manager
About ClearCourse
ClearCourse is a fast-growing, private equity–backed software and payments business, bringing together innovative technology companies across the UK. Through our portfolio of over 45 brands, we deliver powerful software solutions and integrated payments that help organisations thrive.
At ClearConnect, we provide exceptional membership services to our clients and their members. We’re now looking for a Customer Service Agent to join our Birmingham team and help deliver first-class support that ensures the highest levels of customer satisfaction.
What You’ll Do
- Handle inbound calls, supporting members with their enquiries and requests
- Make outbound calls to assist with membership renewals
- Process subscription payments and update member records accurately
- Send and respond to member emails in a professional and timely manner
- Escalate issues and complaints where necessary to the Supervisor/Manager
- Assist with post handling, fulfilment of letters, and admin tasks
- Keep reports and spreadsheets up to date
- Deliver clear, friendly communication with members about their membership options
What We’re Looking For
- 1–2 years’ experience in admin or customer service
- Excellent telephone manner and communication skills (written and verbal)
- Strong attention to detail and accuracy
- Ability to handle 28–30 calls per hour
Apply Now
If you’re a people-focused customer service professional who thrives on helping others, we’d love to hear from you. Join ClearConnect and be part of something bigger.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative and Customer Service
- Industries: IT Services and IT Consulting
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Customer Service Agent employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research ClearCourse and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend. This will help you sound confident and friendly when you chat with potential employers.
✨Tip Number 3
Be ready with examples! Think of times you've provided great customer service or solved problems. Sharing these stories during interviews can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the ClearConnect team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience you have in customer service or admin, and don’t forget to showcase your excellent communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to ClearConnect’s mission of delivering first-class support.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ClearCourse
✨Know the Company
Before your interview, take some time to research ClearCourse and its mission. Understanding their values and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since the role requires excellent communication skills, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly and confidently during the interview, showcasing your ability to handle calls effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or provided exceptional service, and be ready to share these stories.
✨Show Your Attention to Detail
Given the importance of accuracy in processing payments and updating records, be prepared to discuss how you ensure attention to detail in your work. You might mention tools or methods you use to stay organised and minimise errors.
