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For Companies At a Glance
- Tasks: Manage voucher print runs and provide top-notch customer support.
- Company: Join Giftpro, a leader in digital experiences for hospitality.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible benefits.
- Why this job: Be part of a dynamic team making a real impact in eCommerce.
- Qualifications: Organised, detail-oriented, and great at multitasking.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK’s most exciting hospitality brands.
We’re now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You’ll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers.
What You’ll Do
- Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders
- Pick, pack and ship customer orders with precision
- Receive, unpack and organise stock deliveries; carry out monthly stocktakes
- Provide first-class support to customers, resolving product queries quickly and professionally
- Learn our software systems and use them to set up voucher websites for customers
- Maintain strong attention to detail while working under pressure and to deadlines
- Collaborate with colleagues to keep operations running smoothly and efficiently
What We’re Looking For
- Highly organised, methodical and able to multitask
- Strong attention to detail and quality-driven approach
- Physically fit (occasional moderate lifting required)
- A positive, team-focused attitude with great communication skills
- Comfortable working under pressure to tight deadlines
- Good knowledge of websites and the internet (desirable, not essential)
Why Join Giftpro?
We value our people and reward their hard work with a competitive package, including:
- 25 days annual leave
- Private medical insurance (Bupa), including mental health and optical cover
- Life assurance – 4x your salary
- Group income protection
- Company pension with generous contributions
- Flexible lifestyle benefits to suit your needs
Apply Now
If you’re organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we’d love to hear from you.
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Customer Fulfilment Advisor employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Fulfilment Advisor
✨Tip Number 1
Get to know the company inside out! Research Giftpro's mission and values, and think about how your skills as a Customer Fulfilment Advisor can help them achieve their goals. This will not only impress them but also give you confidence during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be providing first-class support to customers, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to get comfortable with resolving queries on the spot.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and detail-oriented is key for this role, so highlight those experiences during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Giftpro team. Let’s make that impact together!
We think you need these skills to ace Customer Fulfilment Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisational skills and attention to detail. We want to see how your experience aligns with the role of a Customer Fulfilment Advisor!
Showcase Your Team Spirit: Since we value a positive, team-focused attitude, don’t forget to mention any experiences where you collaborated with others. It’s all about showing us how you can contribute to our dynamic team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your skills and experiences that relate to managing multiple tasks under pressure.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ClearCourse
✨Know the Company Inside Out
Before your interview, take some time to research Giftpro and its mission. Understand their eCommerce software and how it benefits hospitality businesses. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Customer Fulfilment Advisor, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how you handle pressure, as these are crucial for the role.
✨Demonstrate Team Spirit
Giftpro values a positive, team-focused attitude. Be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where teamwork led to successful outcomes, showing that you can contribute to a harmonious work environment.
✨Prepare for Customer Scenarios
Since you'll be providing support to customers, think about common customer service scenarios you might face. Prepare to discuss how you would resolve product queries quickly and professionally, demonstrating your problem-solving skills and commitment to customer satisfaction.
