Customer Advisor (Ecommerce)
Customer Advisor (Ecommerce)

Customer Advisor (Ecommerce)

Preston Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help customers thrive with personalised support and resolve queries across phone, email, and live chat.
  • Company: Join the fast-growing ClearCourse team in a dynamic customer services environment.
  • Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and enhanced parental leave.
  • Why this job: Make a real impact by helping customers succeed in the exciting world of ecommerce.
  • Qualifications: Positive attitude, great communication skills, and some knowledge of ecommerce preferred.
  • Other info: Entry-level role with fantastic career growth opportunities in a supportive team.

The predicted salary is between 30000 - 42000 £ per year.

Join ClearCourse as a Customer Advisor (Ecommerce). You will be the voice of the company, helping customers get the best from our products while delivering an excellent, personalized experience.

Hours: 37.5 per week, shifts across 5 of 7 days (including some weekends)

Reports to: Customer Services Team Leader

ClearCourse is growing fast and looking for an Ecommerce Advisor to join our dynamic customer services team.

You will resolve customer queries across phone, email, and live chat, and act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships.

What You’ll Do

  • Handle inbound customer queries via phone, email, and live chat
  • Provide personalized support across our ecommerce products and services
  • Help customers resolve issues quickly and effectively
  • Offer advice on ecommerce best practices to support customer success
  • Proactively identify opportunities to upsell and retain customers
  • Manage inbound cancellation requests, using questioning and retention tools to retain business
  • Promote ClearCourse as a trusted partner by delivering exceptional customer service

What We’re Looking For

  • A positive, proactive personality with great communication skills
  • Strong interpersonal skills — confident over the phone and in writing
  • Experience probing, questioning, and influencing to solve problems
  • Knowledge of websites & ecommerce, with HTML/CSS a bonus

Why Join Us?

  • Competitive salary + benefits
  • 25 days holiday + your birthday off
  • Private medical insurance (Bupa) & health cash plan
  • Life assurance & income protection
  • Enhanced parental leave & family wellbeing support

If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment — we’d love to hear from you.

Apply today and help shape the ClearCourse customer experience.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Customer Service, and Information Technology

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Customer Advisor (Ecommerce) employer: ClearCourse

ClearCourse is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday plus your birthday off, private medical insurance, and enhanced parental leave. Our dynamic work culture fosters collaboration and innovation, making it an ideal environment for those passionate about customer service and ecommerce. Join us in a role where you can make a meaningful impact while advancing your career in a fast-paced setting.
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Contact Detail:

ClearCourse Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Advisor (Ecommerce)

✨Tip Number 1

Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.

✨Tip Number 2

Practice your communication skills! Whether it's over the phone, email, or live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with different scenarios.

✨Tip Number 3

Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone resolve an issue. This will demonstrate your proactive approach and ability to think on your feet.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with ecommerce processes.

We think you need these skills to ace Customer Advisor (Ecommerce)

Customer Service
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Ecommerce Knowledge
HTML/CSS
Probing and Questioning Techniques
Influencing Skills
Personalised Support
Upselling Techniques
Retention Strategies
Adaptability
Positive Attitude
Fast-Paced Environment Experience

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in ecommerce and customer service, and show us how you can deliver that personalised support we’re looking for.

Show Off Your Communication Skills: Since you'll be the voice of ClearCourse, it’s crucial to demonstrate your communication skills in your written application. Use clear, concise language and make sure to convey your positive, proactive personality.

Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've resolved customer queries or issues in the past. This will show us that you have the skills to thrive in our fast-paced environment.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!

How to prepare for a job interview at ClearCourse

✨Know the Company Inside Out

Before your interview, take some time to research ClearCourse. Understand their products, services, and what sets them apart in the ecommerce space. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.

✨Showcase Your Communication Skills

As a Customer Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer issues in the past, whether over the phone, via email, or through live chat.

✨Demonstrate Problem-Solving Abilities

Think of scenarios where you've had to think on your feet to solve a problem. Be ready to discuss these during the interview. Highlight your ability to ask the right questions and use retention tools effectively, as this will resonate well with the role's requirements.

✨Prepare for Role-Play Scenarios

Expect to engage in role-play during your interview, simulating customer interactions. Practise handling various customer queries and cancellation requests. This will not only showcase your skills but also demonstrate your proactive approach to customer service.

Customer Advisor (Ecommerce)
ClearCourse

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