At a Glance
- Tasks: Manage relationships with 200 customer accounts and drive their success through technology.
- Company: Join a respected tech company focused on independent food retailers across the UK.
- Benefits: Enjoy 25 days annual leave, private medical cover, and employee wellbeing perks.
- Other info: Opportunity for long-term development within a fast-growing software and payments group.
- Why this job: Be a trusted partner to unique retailers and make a real impact on their growth.
- Qualifications: Experience in Account Management or Customer Success, with strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Account Manager Based: Remote, with quarterly visits to Waterlooville office and regular customer travel.
Role Description
At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses. As we continue to grow, we’re looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.
We’re looking for somebody commercially minded, highly organised and confident managing multiple priorities. You’ll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business. This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions. You’ll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.
Key Responsibilities
- Manage and maintain relationships across a portfolio of approximately 200 customer accounts
- Maintain regular communication with customers through calls, virtual meetings and site visits
- Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments
- Support the migration of customers onto the ClearAccept payment gateway solution
- Build strong customer relationships focused on retention and long-term success
- Act as a trusted advisor, helping customers understand how to maximise value from the platform
- Develop a strong understanding of the independent food retail sector and customer challenges
- Capture customer feedback and act as the voice of the customer internally
- Maintain accurate CRM records, forecasting and pipeline reporting
- Produce monthly reporting and provide visibility of customer activity and opportunities
- Work closely with Support, Operations, Finance, Marketing and Development teams
- Develop strategic growth plans for key customer accounts over time
- Support trade shows and industry events, including occasional overnight stays
- Deliver an excellent level of customer service at all times
Requirements
- Proven experience in a target-driven Account Management or Customer Success role
- Experience managing a large portfolio of customer accounts
- Strong administrative, organisational and reporting skills
- Excellent time management and ability to manage competing priorities effectively
- Experience within SaaS, EPOS, retail technology or software environments
- Commercially aware with the ability to identify growth opportunities
- Confident presenting solutions and influencing customer decision making
- Strong interpersonal and communication skills with a customer-first approach
- Calm and professional under pressure
- Comfortable travelling regularly to customer sites across the UK
- Full UK Driving Licence required
Benefits
- 25 days annual leave plus your birthday off
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension Scheme
- Employee wellbeing perks including Calm app subscription
- Retail discounts and Employee Assistance Programme
- Cycle to Work scheme
- Volunteering days
- Ongoing learning and development opportunities
Why Join Us?
You’ll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country’s most unique retail businesses. As part of the wider ClearCourse Group, you’ll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
Remote Account Manager in Bournemouth employer: ClearCourse
At The EPOS Bureau, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values relationship-building and customer success. With a focus on employee growth, we provide ongoing learning opportunities and a supportive environment, complemented by generous benefits such as private medical cover, enhanced pension schemes, and wellbeing perks. Join us in making a meaningful impact in the independent food retail sector while enjoying the flexibility of remote work and the chance to connect with unique businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, webinars, or local meetups. The more you engage, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing customer accounts and driving growth. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like The EPOS Bureau, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Keep it organised! Use a CRM tool to track your applications and follow-ups. This will help you stay on top of your job search and ensure you don’t miss any opportunities to connect with potential employers.
We think you need these skills to ace Remote Account Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in managing customer accounts and any relevant achievements that showcase your ability to drive customer success and retention.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've built long-term relationships with clients and how you’ve identified growth opportunities in previous positions.
Showcase Your Organisational Skills:Since this role involves managing multiple priorities, it’s essential to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, especially in a remote setting.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at ClearCourse
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of businesses you'll be managing. Familiarise yourself with the independent food retail sector, especially farm shops and delicatessens. This will help you speak confidently about how you can support their growth and retention.
✨Showcase Your Relationship Skills
Since this role is all about building long-term relationships, prepare examples from your past experiences where you've successfully managed customer accounts. Highlight how you maintained communication and trust, and how you identified upsell opportunities.
✨Be Ready to Discuss Reporting and Forecasting
The job requires strong administrative skills, so brush up on your reporting and forecasting abilities. Be prepared to discuss how you've used CRM systems in the past and how you ensure accurate records and visibility of customer activity.
✨Demonstrate Your Commercial Awareness
Think about how you can add value to the customers' businesses through technology. Prepare to discuss specific strategies or ideas you have for helping clients maximise their use of payment solutions and software, showing that you're commercially minded and proactive.
