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For Companies At a Glance
- Tasks: Assist customers with queries and provide personalised support for ecommerce products.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working model.
- Other info: Enjoy perks like discounts, enhanced parental leave, and generous pension contributions.
- Why this job: Make a real impact by helping customers succeed in a fast-paced ecommerce environment.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to: Customer Services Team Leader
ClearCourse is growing fast and we are looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you will be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You will not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You Will Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We Are Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we would love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Basildon employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Basildon
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will highlight your proactive personality and ability to retain customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at ClearCourse!
We think you need these skills to ace Ecommerce Advisor in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples that demonstrate your problem-solving skills and ability to provide personalised support.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a great communicator, but also someone who understands the products and services you'll be supporting.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This will highlight your ability to understand customer needs, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring that same problem-solving mindset to the team.
✨Be Personable and Positive
Since this role involves being the voice of the company, it's important to convey a positive attitude during your interview. Smile, maintain eye contact, and engage with your interviewer. This will help them see you as a friendly and approachable candidate who can deliver exceptional customer service.