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For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, and live chat while providing personalised support.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Other info: Opportunity for career growth in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and help customers succeed in ecommerce.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to: Customer Services Team Leader
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Antrim employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Antrim
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will help you stand out as someone who can handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at ClearCourse!
We think you need these skills to ace Ecommerce Advisor in Antrim
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience in customer service and any knowledge of ecommerce practices. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in resolving customer queries.
Be Proactive and Positive: We’re looking for a positive personality! In your application, share examples of how you've gone above and beyond to help customers or solve problems. This will show us that you have the proactive attitude we value at StudySmarter.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a great communicator, but also someone who understands the products inside out.
✨Practice Your Communication Skills
Since you'll be the voice of the company, it's crucial to demonstrate excellent communication skills. Practice answering common customer queries clearly and concisely. Role-playing with a friend can help you feel more confident and prepared for the real deal.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during the interview to highlight your proactive approach and ability to think on your feet. This is key for an Ecommerce Advisor role!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and its ecommerce strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to assess if this is the right fit for you too!