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- Tasks: Manage client relationships and drive customer success in a dynamic retail tech environment.
- Company: Join Swan Retail, a leader in EPOS software and integrated payments, part of ClearCourse Group.
- Benefits: Enjoy hybrid work, 25 days leave, private medical cover, and wellness perks.
- Why this job: Be part of a collaborative team focused on innovation and customer satisfaction.
- Qualifications: Experience in account management, ideally in software or retail technology, is essential.
- Other info: Opportunity to influence decision-making and contribute to strategic growth plans.
The predicted salary is between 36000 - 60000 £ per year.
Company description: ClearCourse
Job description: Account Manager
Location: Hybrid Office base in Waterlooville
Brand: Swan Retail (part of ClearCourse)
Job Type: Full-Time
Join a market leader in retail technology. Swan Retail, part of the ClearCourse Group, is a leading provider of end-to-end EPOS software, integrated payments, and services for retailers across a wide range of sectors including furniture, department stores, garden centres, fashion, and sports & stadia hospitality.
We are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry.
You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of our solutions. From driving adoption of our latest features to cross-selling new modules and services, you'll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption.
What you'll do:
- Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention.
- Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets.
- Develop a deep understanding of Swan Retail's solutions and guide customers to use our tools more effectively.
- Provide consultative guidance to customers to align their technology roadmaps with our evolving product set.
- Own strategic growth plans for key accounts in your portfolio.
- Migrate existing customers onto the ClearAccept payment gateway using commercial insight and negotiation skills.
- Maintain accurate CRM records and report pipeline updates clearly to the Account Management Lead.
- Provide regular forecasts and performance updates including metrics, revenue predictability, and churn risk.
- Collaborate with teams across Support, Operations, Development, and Marketing to deliver a great customer experience.
- Offer exceptional customer service and proactively resolve issues.
- Stay up to date with market trends, industry developments, and product knowledge.
What we're looking for:
- Proven success in a client-facing, target-driven Account Management role.
- Experience in the software or retail technology sector, ideally including EPOS.
- Ability to understand customer needs and align them with appropriate technology solutions.
- Strong commercial acumen and consultative sales approach.
- Confident communicator who can engage and influence at all levels.
- Ability to remain calm and positive under pressure.
- Experience in or interest in retail sectors such as department stores, furniture, or hospitality is an advantage.
Key behaviours and attributes:
- Strong commercial awareness.
- Excellent communication and presentation skills.
- High levels of empathy, professionalism, and confidence in customer interactions.
- A persuasive, consultative, and proactive approach.
Why join ClearCourse?
Swan Retail is part of ClearCourse, a fast-growing UK-based technology group backed by Aquiline Capital Partners. Together, we are building a brilliant software and payments business with exceptional people and market-leading products at its core. Our collaborative group structure allows each business to retain its unique strengths while benefiting from shared technology, integrated payments, and operational support. Across ClearCourse, we are focused on working better together and we're just getting started.
Benefits:
- Hybrid-working model with 25 days annual leave plus your birthday off.
- Volunteering days.
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships.
- Retail discounts and an Employee Assistance Programme.
If you're passionate about helping customers succeed and want to be part of a dynamic, growing group, we'd love to hear from you.
Account Manager in Waterlooville employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Waterlooville
✨Tip Number 1
Familiarise yourself with Swan Retail's products and services, especially their EPOS software and integrated payments. Understanding the specifics of what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Swan Retail on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when tailoring your approach to the interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to build long-term customer relationships and drive revenue growth. Highlighting your successes in similar roles will make you a more compelling candidate.
✨Tip Number 4
Stay updated on the latest trends in retail technology and EPOS systems. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Account Manager in Waterlooville
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Account Manager position. Tailor your application to highlight relevant experience in client-facing roles, particularly in the software or retail technology sectors.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven success in account management, especially any experience with EPOS systems or retail technology. Use specific examples to demonstrate how you've developed long-term customer relationships and achieved sales targets.
Showcase Your Skills: Make sure to showcase your strong communication skills and commercial acumen in your application. Provide examples of how you've effectively engaged with clients and influenced decision-making in previous roles.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in Swan Retail and how your values align with their mission to provide exceptional customer service and innovative solutions.
How to prepare for a job interview at ClearCourse
✨Know Your Product Inside Out
Before the interview, make sure you have a deep understanding of Swan Retail's solutions and how they benefit customers. Be prepared to discuss specific features and how they can solve common retail challenges.
✨Demonstrate Your Relationship-Building Skills
Since the role focuses on developing long-term customer relationships, come ready with examples of how you've successfully built rapport with clients in the past. Highlight your consultative approach and how it led to customer success.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've identified and closed cross-sell or upsell opportunities in previous roles. Use metrics or specific examples to illustrate your ability to drive revenue growth and meet sales targets.
✨Stay Calm Under Pressure
The interview may include scenario-based questions to assess how you handle pressure. Practice responding to challenging situations calmly and positively, demonstrating your problem-solving skills and resilience.
