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- Tasks: Join our team to implement cutting-edge retail technology solutions and support clients.
- Company: Swan Retail, part of the innovative ClearCourse group.
- Benefits: Enjoy 25 days leave, private medical cover, and flexible working options.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Be hands-on in a dynamic role with opportunities for growth and learning.
- Qualifications: Tech-savvy problem solver with a passion for retail technology.
The predicted salary is between 26000 - 29000 £ per year.
We’re looking for an Implementation Engineer to join Swan Retail, part of the ClearCourse group, based full‑time in our Waterlooville office. This role sits within our Operations team and plays a key part in delivering our EPOS and retail technology solutions to customers. You’ll be involved in everything from hardware set‑up and server configuration through to software installation and supporting both internal teams and external clients during implementations. It’s a hands‑on role where no two days look the same. You’ll be working closely with the wider Operations team, supporting delivery, troubleshooting issues, and ensuring everything is set up correctly for successful go‑lives. There may also be occasional travel to client sites for installations.
We’re looking for someone with a positive attitude, strong attention to detail, and a genuine interest in technology who is keen to learn and develop within a collaborative team environment.
Key Accountabilities- Complete implementation tasks within agreed timelines and scope
- Configure and set up hardware, including EPOS systems
- Support internal teams with technical and implementation queries
- Support external customers during setup and delivery phases
- Assist with server and software configuration
- Help prepare and configure hardware during staging
- Maintain accurate and up‑to‑date documentation
- Assist with hardware installations at client sites when required
- Provide support to the Helpdesk team on technical queries
- Work independently where needed while contributing to the wider team
- Maintain a clean and organised working environment
- Strong problem‑solving and fault‑finding ability
- Good technical knowledge of PCs and hardware
- Experience installing and configuring software
- Ability to manage time effectively and prioritise workload
- Clear communication skills with both technical and non‑technical stakeholders
- High attention to detail
- Comfortable working independently when required
- Team‑oriented mindset with a collaborative approach
- Adaptable and able to follow client procedures
- Previous experience within an implementation or technical delivery role
- Exposure to retail or hospitality technology environments
- Working knowledge of Windows Desktop and Server environments
- Basic networking knowledge including routers, switches and firewalls
- Experience working with EPOS systems
- Organised and methodical approach to work
- Strong verbal and written communication skills
- Positive attitude and willingness to learn
- Reliable with good timekeeping
- Confident working both independently and as part of a team
- 25 days’ annual leave plus bank holidays
- Company pension scheme
- Life assurance
- Private medical cover with SmartHealth
- Enhanced parental leave
- A range of cash‑plan health benefits
- Employee wellbeing support
- Exclusive discounts through our Perks at Work platform
- Flexible hybrid working, depending on the role
- Opportunities for professional development and career progression across ClearCourse
Implementation Engineer in Southampton employer: ClearCourse Partnership LLP
Contact Detail:
ClearCourse Partnership LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have a lead on that perfect Implementation Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to implementation tasks. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Implementation Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Engineer role. Highlight your technical skills, problem-solving abilities, and any relevant experience in retail or hospitality tech. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and why you’re excited about this role at Swan Retail. Let us know how your positive attitude and attention to detail will contribute to our success.
Showcase Your Technical Skills: In your application, don’t forget to mention your experience with hardware setup, software installation, and any knowledge of EPOS systems. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team in Waterlooville!
How to prepare for a job interview at ClearCourse Partnership LLP
✨Know Your Tech
Brush up on your technical knowledge, especially around PCs, hardware, and software installation. Be ready to discuss your experience with EPOS systems and any relevant troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or implemented solutions in previous roles. This will demonstrate your strong problem-solving ability and your readiness for the hands-on nature of the job.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so being clear and concise is key.
✨Demonstrate Team Spirit
Highlight your collaborative approach and willingness to support both internal teams and external clients. Share experiences where you worked as part of a team to achieve a common goal, showing that you're a team player.