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- Tasks: Assist customers with queries via phone, email, and live chat while providing personalised support.
- Company: Join a fast-growing company with a dynamic customer services team.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Exciting opportunities to upsell and build lasting customer relationships.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Great communication skills and a proactive attitude; call centre experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to: Customer Services Team Leader
ClearCourse is growing fast — and we’re looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you’ll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience. You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills — confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites
Ecommerce Advisor employer: ClearCourse Partnership LLP
Contact Detail:
ClearCourse Partnership LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped customers. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our dynamic team at ClearCourse.
We think you need these skills to ace Ecommerce Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any customer service experience.
Show Off Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're excited about the opportunity to join our team and help customers succeed.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or provided support. Share examples of how you've used your problem-solving skills to resolve issues or upsell products.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at ClearCourse Partnership LLP
✨Know the Company Inside Out
Before your interview, take some time to research ClearCourse. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Ecommerce Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer queries in the past, whether over the phone or via email.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about situations where you've had to probe for information or influence a decision. Prepare specific examples that highlight your skills in these areas.
✨Demonstrate Your Proactive Attitude
The role requires a positive and proactive personality. During the interview, share instances where you've gone above and beyond to help customers or improve processes. This will illustrate that you're not just reactive but also forward-thinking.