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- Tasks: Help customers solve issues and improve their experience with our software.
- Company: Join ClearCourse, a fast-growing tech collective revolutionizing payment solutions.
- Benefits: Enjoy life assurance, private medical cover, and a hybrid working model.
- Why this job: Be part of a creative team that values collaboration and continuous learning.
- Qualifications: Sociable problem solvers with a passion for technology and golf are encouraged to apply.
- Other info: Work from our Warwick office with generous training budgets and 25 days annual leave.
The predicted salary is between 28800 - 42000 £ per year.
Company description: ClearCourse Job description: Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly? Do you have an interest in Golf? If yes, this could be the role for you! About ClearCourse: ClearCourse is a rapidly growing collective of disruptive technology companies, delivering innovative software and payment solutions. With a focus on empowering businesses, our integrated payments platform, ClearAccept, is central to our success. At ClearCourse, we foster collaboration, creativity, and continuous learning, making us an exciting and rewarding place to work. Role Overview: Working from our Warwick office, you will assist the support team with enquiries and requests from our IntelligentGolf customers, work with our online helpdesk system and respond to telephone calls and emails. We offer a competitive salary and generous benefits package, including: Life Assurance and private medical cover with cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity, and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid working model with 25 days annual leave
Support Engineer employer: ClearCourse Careers
Contact Detail:
ClearCourse Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with ClearCourse's products, especially ClearAccept and IntelligentGolf. Understanding how these systems work will not only help you answer customer queries more effectively but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills! As a Support Engineer, you'll be interacting with customers regularly. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 3
If you have a passion for golf, make sure to mention it during your interactions. This shared interest can help you build rapport with customers and show that you understand their needs better.
✨Tip Number 4
Research the company culture at ClearCourse. They value collaboration and continuous learning, so think about how you can contribute to this environment and be prepared to discuss your ideas during the interview.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position at ClearCourse. Highlight the key responsibilities and required skills, such as problem-solving, customer interaction, and technology proficiency.
Tailor Your CV: Customize your CV to reflect your experience in customer support and any relevant technical skills. Emphasize your ability to learn new software quickly and any previous roles that involved direct customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your interest in golf, as these are important aspects of the role. Use specific examples from your past experiences to demonstrate how you can contribute to the ClearCourse team.
Highlight Your Soft Skills: In your application, make sure to highlight your sociable nature and problem-solving abilities. ClearCourse values collaboration and creativity, so mentioning instances where you've worked well in a team or solved complex issues will strengthen your application.
How to prepare for a job interview at ClearCourse Careers
✨Show Your Problem-Solving Skills
As a Support Engineer, you'll need to demonstrate your ability to solve problems effectively. Prepare examples of past experiences where you successfully resolved customer issues or improved a system's functionality.
✨Highlight Your Technical Aptitude
Since the role requires a passion for technology, be ready to discuss your experience with software and any quick learning instances. Mention specific technologies or tools you've used that relate to the position.
✨Express Your Interest in Golf
Given the company's focus on IntelligentGolf customers, showing your interest in golf can set you apart. Share any relevant experiences or knowledge about the sport that could resonate with the interviewers.
✨Emphasize Collaboration and Continuous Learning
ClearCourse values collaboration and creativity. Be prepared to discuss how you work well in teams and your commitment to continuous learning, especially in a fast-paced tech environment.
