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- Tasks: Install and configure EPoS systems while training clients on effective software use.
- Company: Join ClearCourse, a leading tech company revolutionising hospitality with innovative POS solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team impacting top-tier restaurants and enhancing customer experiences.
- Qualifications: Must have 12 months of experience in software installations and a passion for technology.
- Other info: Opportunity to work with Michelin-starred venues and develop strong client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Company description: ClearCourse
Are you a Field Service Engineer looking for your next challenge? Do you have at least 12 months of experience in software installations? If so, this could be your next career step!
At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we're looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.
What You'll Be Doing:
- Install EPoS systems and associated software at client venues.
- Build and install customer-specific data onto the system.
- Train clients on using the software effectively.
- Ensure all systems are configured to meet client requirements before installation.
- Conduct system handovers and provide post-installation support.
- Maintain strong client relationships, offering expert guidance and troubleshooting.
- Work closely with internal teams.
Implementation Engineer employer: ClearCourse Careers
Contact Detail:
ClearCourse Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Familiarise yourself with the specific EPoS systems and software that TISSL uses. Understanding their technology will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer training or support. Being able to effectively communicate technical information to clients is crucial for this role, so be ready to share examples of how you've done this in the past.
✨Tip Number 3
Network with current or former employees of TISSL on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss how you handle troubleshooting and problem-solving in real-time scenarios. This role requires strong analytical skills, so think of specific instances where you've successfully resolved issues under pressure.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software installations and any relevant technical skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and the hospitality industry. Mention specific experiences that relate to the role, such as previous installations or client training.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues during installations or training sessions. This will demonstrate your ability to maintain strong client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ClearCourse Careers
✨Showcase Your Technical Skills
As an Implementation Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with software installations and any specific technologies you've worked with. Highlight any relevant projects or challenges you've overcome in previous roles.
✨Understand the Company and Its Products
Research TISSL and their EPoS systems before the interview. Familiarise yourself with their products and the hospitality industry they serve. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client interactions. Think of examples from your past experiences where you successfully managed installations or resolved issues, and be ready to share these stories.
✨Emphasise Communication Skills
As this role involves training clients and maintaining relationships, strong communication skills are essential. Be prepared to discuss how you approach client training and support, and provide examples of how you've effectively communicated complex information in the past.
