Operations Performance Senior Analyst

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked what if there was a better way to make banking infrastructure faster, safer, more reliable, and easier to access for all. Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that “can” doesn’t always mean you “should”.

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

Reporting to the Senior Operations Performance Manager, you will be delivering pro-active analysis to inform operational and strategic decisions, evaluating our Service Level Agreement (SLA) / Service Level Objective (SLO) performance, and identifying areas of underperformance resulting in improvement opportunities. Using the data, the longer-term vision will be to support Operations using your experience and skillsets to deliver valuable information to drive operational performance through insight and analysis, whilst supporting the business to make data driven decisions.

Our goal is to surface reliable data and provide valuable insights using automated reporting enabling efficient and effective use of data to inform decisions. Our first port of call is to ensure the foundations are in place to achieve this. You will be producing management information, dashboards and operational reports both on a routine and ad-hoc basis, whilst advocating a self-service first approach to reporting using tools such as Tableau, Power BI and Excel.

Responsibilities

• Responsible for producing and developing MI/BI (Business Intelligence/Business Improvement) reports
• Identifying and interpreting trends or patterns to improve data accuracy and ensuring that these improvements are reflected in reporting
• Working closely with other teams in ClearBank to understand data sources and table structures to create meaningful and insightful reporting for Operations
• Liaising with department leads and managers to understand data and insight needs
• Develop and maintaining a consistent model for reporting and analysing Operational performance through tracking of key SLA and SLOs aligned to each function
• Coordinating all reporting relating to Operations
• Supporting demand / capacity management modelling and planning for ClearBank Operations
• Tracking and reporting on headcount aligned to budget and requirements for Operations
• Analysing data and trends to influence and drive operational efficiency making data driven decisions
• Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions
• Take complex data and create clear outputs, presenting key insights to a senior audience in an impactful way

What You’ll Bring

• Strong analytical and reporting skills, experience in Dashboard design, Data visualisation techniques and automation of data feeds
• Salesforce experience to enable you to analyse customer and pipeline data, build insightful dashboards, and generate actionable recommendations that support commercial decision‑making and drive revenue growth
• SQL Proficiency: Demonstrated expertise in writing complex SQL queries to prepare data for analysis, data visualisation and report creation
• Experience in handling large data sets, combining data from multiple sources
• Experience in using Tableau or other data visualisation tools
• Excellent Excel skills, with experience in collecting data, and producing analysis and reports to drive decision making
• Experience in working cross-functionally and within a group structure
• Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders
• Ability to effectively partner with various levels of management
• Excellent communication and interpersonal abilities
• An attitude of teamwork and collaboration for productive working relationships
• Begin and ends with the customer - personally role models that customers are the reason why we are here; places the achievement of excellent customer solutions at the heart of the organisation
• Strong organisational skills take a clear, structured approach to planning and delivering activities, prioritising and clear structured thought process
• Ability to work to deadlines, whilst maintaining high level of quality and competency

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

What makes a great ClearBank team member?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers: you really, genuinely care;
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
• “I” before “we” isn’t in your vocabulary

If this sounds like you then we encourage you to dust off that CV and apply!

What We Offer In Return

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
• And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.

A little bit more about us!

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our Hiring Process And What You Can Expect

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready to transform banking forever!

Our Commitment To You As a Candidate

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get in touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.