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- Tasks: Lead and optimise ClearBank's Salesforce platform for enhanced customer engagement.
- Company: Join ClearBank, the UK's first purpose-built clearing bank in over 250 years.
- Benefits: Enjoy flexible work options, generous leave, and personal development budgets.
- Why this job: Make a real impact in a dynamic fintech environment with innovative CRM strategies.
- Qualifications: Proven CRM strategy experience and strong Salesforce technical knowledge required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ClearBank is the UK's first purposeâbuilt clearing bank in over 250 years, offering a cloudânative banking infrastructure platform for fintechs, banks and regulated institutions. We enable realâtime, secure, scalable financial services.
Role Overview
Lead the design, optimisation and governance of ClearBank's Salesforce platform across the Group. Partner with senior stakeholders to align CRM capabilities with Groupâwide priorities, drive customer engagement, operational efficiency and dataâdriven decisionâmaking.
Key Responsibilities
- Strategic CRM Leadership
- Develop and execute a comprehensive CRM strategy to drive business growth, enhance customer experience and achieve revenue targets.
- Own Salesforce vision for customer lifecycle, internal collaboration and business intelligence.
- Act as trusted advisor to the Executive Committee on CRM opportunities and risks.
- Enterprise Enablement
- Collaborate with senior leaders to prioritise CRM initiatives that deliver commercial outcomes, efficiency and competitive advantage.
- Embed Salesforce into core processes from onboarding to risk management and compliance.
- Partner with Compliance, Infosec and Data Security to meet regulatory standards (FCA, GDPR).
- Platform Ownership & Innovation
- Oversee architecture, configuration and integration of Salesforce with other enterprise systems.
- Drive automation, AI and analytics to innovate within the platform.
- Ensure scalability, security and regulatory compliance (GDPR, FCA, DNB).
- Governance & Performance
- Lead CRM governance forums for roadmap prioritisation, data quality and platform standards.
- Define and track KPIs for CRM effectiveness, adoption and ROI.
- Implement robust change management and training programmes.
- Team Leadership
- Build and lead a highâperforming CRM team â architects, product managers and analysts â to drive product development and backlog management.
- Foster a culture of collaboration, continuous improvement and customerâcentricity.
Experience & Skills
- Proven track record in CRM strategy and Salesforce platform management in a regulated sector (banking/fintech).
- Strong technical knowledge of Salesforce architecture (Apex, Lightning, Service Cloud, Experience Cloud).
- Experience with deployment tools (Gearset, Copado) and integrations (Jitterbit, DocuSign).
- Salesforce certifications (Administrator, Advanced Admin, Sales/Service Cloud Consultant) highly desirable.
- Excellent leadership, communication and stakeholder engagement abilities.
- Strategic thinker with a dataâdriven mindset and passion for customerâcentric innovation.
What We Offer
- Flexible work culture: office, home or hybrid options.
- 27 days annual leave plus public holidays.
- Work abroad flexibility â up to 30 days outside the Netherlands within 12 months.
- Regular social events and holiday swap options.
- Wellâbeing support: longâterm disability and accident cover.
- Generous pension contributions with no mandatory employee contribution.
- Mobile phone allowance and travel cost reimbursement.
- Enhanced familyâfriendly leave and personal development budgets including unlimited LinkedIn Learning.
A Little Bit More About Us
- 42% of senior management roles are held by women.
- Enhanced family leave policies.
- Partnership with Code First Girls.
- Partnership with the Inclusive Group to increase neurodiversity awareness.
Hiring Process
- Application: Reviewed by talent acquisition; decision within two weeks.
- Screening: 30â45 minute call or Teams video; reply within seven days.
- First Interview: One hour with hiring team â assessment of skills and culture fit.
- Second Interview: Competencyâbased interview.
- Final Stage: Meeting with Head of Dept (45â60 minutes).
- Offer: Successful candidates receive offer.
Commitment to Candidates
We aim to respond within seven days of each interview stage. Feedback is provided to successful applicants; specific feedback at earlier stages is limited but thorough consideration is promised.
Equal Opportunities
ClearBank is committed to diversity and inclusion across all dimensions, including gender, age, race, disability, sexual orientation, and more. Reasonable adjustments are available for disabled candidates. Accessibility needs can be communicated to the Talent Acquisition team.
Legal Bit
By submitting your CV you consent to the use of your information for recruitment purposes. For details on data processing, see the Candidate Privacy Notice. Email and phone communication for recruitment is permitted.
CRM Manager (Salesforce) in London employer: ClearBank
Contact Detail:
ClearBank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land CRM Manager (Salesforce) in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ClearBank or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
â¨Tip Number 2
Prepare for interviews by researching ClearBank's values and recent projects. Show us youâre not just another candidate; demonstrate how your skills align with our mission and how you can contribute to our CRM strategy.
â¨Tip Number 3
Practice your pitch! Be ready to explain your experience with Salesforce and how you've driven customer engagement in the past. We want to hear about your successes and how you can bring that to our team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining ClearBank.
We think you need these skills to ace CRM Manager (Salesforce) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with Salesforce and any relevant achievements that align with ClearBank's goals. We want to see how you can drive customer engagement and operational efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to ClearBank's mission. We love seeing genuine enthusiasm and a clear understanding of our values.
Showcase Your Technical Skills: Donât forget to highlight your technical knowledge of Salesforce architecture and any certifications you hold. Weâre looking for someone who can innovate within the platform, so let us know how youâve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy!
How to prepare for a job interview at ClearBank
â¨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially the architecture and features relevant to ClearBank's needs. Be ready to discuss how you've used Salesforce in past roles to drive customer engagement and operational efficiency.
â¨Align with ClearBank's Vision
Familiarise yourself with ClearBank's mission and values. Think about how your CRM strategies can align with their goals, particularly around enhancing customer experience and achieving revenue targets. Show them you're not just a fit for the role, but for the company culture too.
â¨Prepare for Stakeholder Engagement
Since this role involves partnering with senior stakeholders, prepare examples of how you've successfully collaborated with leadership in previous positions. Highlight your communication skills and ability to act as a trusted advisor on CRM opportunities.
â¨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and driving product development. Share specific instances where you've fostered a culture of collaboration and continuous improvement, as this will resonate well with ClearBank's focus on team leadership.
