Client Executive Mid-Market in London

As a Mid-Market Client Success Executive, you will join our Client Success team and play a crucial role in maintaining and growing our portfolio of Mid-Market clients. Reporting to the Mid-Market Client Success Lead, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

You will be:

• Managing and maintaining a portfolio of Mid-Market client relationships, ensuring their satisfaction and success with ClearBank's services.
• Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
• Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.
• Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
• Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.
• Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
• Managing a regular cadence of communication and conducting business reviews with clients.

What we are looking for:

• Previous experience in relationship management and/or customer success roles.
• Proven track record of achieving client retention and revenue growth targets.
• Knowledge of the banking industry and financial products is required.
• Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives.
• Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success.
• Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
• Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
• Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
• Ability to analyse multiple problems, develop and drive solutions.
• Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
• Passion for technology and being part of a fast-growing company.
• Good organisational skills and high attention to detail.
• Proactive and resourceful, able to take ownership and drive results.

About what we offer:

• Flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments.
• Spacious and well-equipped new offices in London.
• 27 days annual leave per year, plus flexible bank holidays.
• Option to work abroad for up to 30 days in a 12-month rolling period.
• Regular company-wide socials.
• Take a couple of days per year to volunteer with your chosen charity.
• Private healthcare and discounted dental cover, with employee healthy living perks and discounts.
• Enhanced family-friendly leave.

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients, financial institutions from fintech’s and crypto platforms, to banks and credit unions, use our API to power their banking infrastructure.

We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates.