Client Director in London

As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

You will be:

• Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.
• Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
• Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.
• Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
• Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.
• Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
• Managing a regular cadence of communication and conducting business reviews with clients.

What we are looking for:

• Previous experience in commercial/sales focused relationship management roles.
• Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients.
• Knowledge of the banking industry and financial products is required.
• Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives.
• Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success.
• Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
• Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
• Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
• Ability to analyse multiple problems, develop and drive solutions.
• Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
• Passion for technology and being part of a fast-growing company.
• Good organisational skills and high attention to detail.
• Proactive and resourceful, able to take ownership and drive results.

About what we offer:

• Flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments.
• Spacious and well-equipped new offices in London.
• 27 days annual leave per year, plus flexible bank holidays.
• Option to work abroad for up to 30 days in a 12-month rolling period.
• Regular company-wide socials.
• Take a couple of days per year to volunteer with your chosen charity.
• Private healthcare and discounted dental cover, with employee healthy living perks and discounts.
• Enhanced family-friendly leave.

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.