Chief of Staff - Office of the CEO

Overview

Join to apply for the Chief of Staff – Office of the CEO role at ClearBank.

ClearBank is built on the belief that banking infrastructure shouldn’t slow down progress. Speed it up and that’s when you unlock potential. When you really start to innovate.

That spirit and ‘can-do’ attitude is why our clients – from FinTechs and crypto platforms, to banks and credit unions – choose to use our API to power their banking infrastructure. But it’s our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They’re the ones we trust to catapult our clients to success. Just as they trust us to build a business that’s always striding forward.

Your Mission Will Include

• Playing a key role in developing and driving the delivery of ClearBank’s overall business strategy, enabling the strategic growth of our business.
• Setting, tracking and driving accountability through the Group’s OKR framework.
• Being a trusted advisor and strategic partner to the CEO & broader Executive team, empowered to act and deliver on their behalf.
• Reviewing opportunities for efficiency, such as automation, systems improvements and strategic focus, enabling our business to scale and service our customers.
• Supporting the implementation and embedment of the ClearBank operating model, ensuring that shared functional services are being delivered effectively to the EU and UK banks.
• Owning the reporting for various cyclical executive and Board reporting across the bank (monthly / quarterly) including quarterly business reviews and reporting to and liaising with investors.
• Accountable for organising leadership meetings and offsites, focused on driving strategic discussions and a commercial outlook.
• Driving a culture of high performance and individual accountability.
• Management of ad-hoc projects in line with strategic priorities.

What We\’re Looking For

• Experience within a fast-paced, high growth focused environment, ideally in a scale up business.
• Proven ability in delivering commercial outcomes, ideally you’ll have Chief of Staff or Business Management experience.
• Prior experience within, or working closely with, an Office of the CEO.
• Strong commercial acumen.
• The ability to think strategically and shape the future of how we operate with a bias to action and hands on approach.
• A resilient self-starter that can manage ambiguity and create from scratch: you’ll be driving the agenda for the function so the ability to ‘make it happen\’ sits within your control. There is a lot to build, shape and implement.
• This is an individual contributor role; the incumbent must be able to deliver through influence and drive high performance without direct control.
• Able to deliver quality outcomes with strong attention to detail and the ability to distil complex information into concise updates and c-suite reports.
• Excellent interpersonal and communication skills, with the ability to build relationships and effectively influence stakeholders at all levels.

What makes a great ClearBank team member?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank.
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care.
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate.
• ‘I’ before ’we’, isn’t in your vocabulary.

Regretfully, we are not able to sponsor applicants for immigration purposes at the current time.

A little bit more about us!

ClearBank Is Where You Can Belong

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our Hiring Process And What You Can Expect

• Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
• Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too).
• First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.
• Second Interview: This will be a competency-based interview with one or more members of our team.
• Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
• Offer: Congratulations! Get ready to transform banking forever!
• Our Commitment To You As a Candidate: We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.

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