Operational Risk Director

Let’s transform banking forever. ClearBank is built on the belief that banking infrastructure shouldn’t slow down progress. Quite the opposite. Speed it up and that’s when you unlock potential. When you really start to innovate.

That spirit and ‘can-do’ attitude is why our clients – from FinTech's and crypto platforms, to banks and credit unions – choose to use our API to power their banking infrastructure. But it’s our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They’re the ones we trust to catapult our clients to success. Just as they trust us to build a business that’s always striding forward.

What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our Risk Team as an Operational Risk Director. Reporting to Group Head of Enterprise Risk, you will be responsible for ensuring ClearBank has an active and robust Operational Management approach and deliver a wide range of assurance activities.

About the role:

• Lead the delivery of Operational Risk Management activities in line with the Group Enterprise Risk Management Framework.
• Ensure Senior Management review and assess their key operational risks and the effectiveness of key controls on a regular basis, with actions identified to address any deficiencies.
• Partner and challenge business areas in the identification, reporting and remediation of risk events.
• Lead the delivery of the planning, execution, reporting and remediation of Operational and Regulatory Compliance assurance activities.
• Develop and maintain management information reporting to support Risk governance and assist senior business leaders to make informed decisions.
• Manage the Group GRC tool and vendor relationships to ensure the system supports delivery of our Enterprise Risk Management strategy.
• Directly accountable for the effective overall management and development of the team, including recruitment, performance management and coaching.

What we’re looking for:

• Proven, deep experience of working at a senior management level within a regulated financial services risk, audit, or assurance function.
• Strong experience in developing and managing Operational Risk Management frameworks, with in-depth knowledge of industry best practices.
• Ability to impact and influence continuous improvements in risk management across all levels of the organisation.
• Effectively manage relationships with Executive Management.
• Provide leadership to promote effectiveness, efficiency, personal development and engagement.
• Excellent communication and interpersonal skills.
• Relevant professional qualification e.g. ACCA/CIMA/IRM.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers: you really, genuinely care;
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
• ‘I’ before ’we’, isn’t in your vocabulary.

If this sounds like you then we encourage you to dust off that CV and apply!

What we offer in return:

• We’re flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance program including mental health support, life assurance, and income protection.
• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.

A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women.
• Our enhanced family leave policies.
• Launching our partnership with Code First Girls.
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group.

Our hiring process and what you can expect:

• Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
• Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);
• First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.
• Second Interview: This will be a competency-based interview with one or more members of our team.
• Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
• Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get in touch to let you know we need a little more time. We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities: ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit: By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.