Junior People Assistant in London

We do things differently around here. We built ClearBank on the belief that banking infrastructure would no longer slow down progress. Instead, it would be a catalyst that unlocks the potential to innovate. It would adapt to different needs so a new era in financial services could begin. We’re here to challenge the status quo in banking, are you? We all know that transforming banking forever is not an easy mission, but we’re more than ready to rise to that challenge. We all do it every day; navigating new, unexpected and sometimes even daunting challenges. But we believe in ourselves and trust we can do it. Want to innovate? Go for it. Push for a better way? You Can. If you think you have it in you, this is Where You Can.

The Junior People Assistant role focuses on providing transactional and administrative support within the People Enablement Team to ensure efficient and accurate daily people processes, particularly around contingent workers. The role requires proactive problem-solving, a customer service mindset, collaboration, a high level of communication skills, adaptability, resilience, and teamwork.

Role Purpose And Scope

• Advisory (first-line People support): Act as the first point of contact for people queries linked to policy and process; deliver timely responses in line with agreed service expectations and elevate complex cases to our People Business Partners.
• Employee lifecycle administration (JML): Own and complete lifecycle administration for our contingent workforce accurately and efficiently, ensuring governance and process documentation are followed, systems are updated correctly, and documents are stored and managed appropriately.
• Change: Support the People change agenda, with primary focus in 2026 on supporting the talent agenda.
• Payroll & benefits: Work closely with the Payroll Manager and People Systems & Enablement Manager to support payroll and benefits administration and query management.

Core Responsibilities

• Onboarding & Offboarding: Manage end-to-end onboarding, ensuring paperwork is received, stored (e.g., Dayforce/SharePoint), and all relevant systems and providers are updated (payroll, benefits platform, People system) before the first pay run. Maintain the new starter tracker and proactively elevate risks or issues. Administer and track background checks to completion ahead of start dates; elevate where needed. Send day‑one new starter communications and ensure timely benefit enrolment. Process resignations and termination documentation, ensuring relevant stakeholders are informed (e.g., payroll, benefits, IT). Issue exit interview feedback forms and support collection of insights where required.
• Employee lifecycle (in‑role changes and queries): Coordinate probation processes with managers and issue completion confirmations; support and draft correspondence for extensions or failures, keeping People Business Partners informed. Prepare and issue accurate letters for references, salary changes, and job/contract changes. Manage maternity and paternity cases, seeking support where appropriate. Own People system updates (leavers, transfers, salary changes, and other colleague data changes) as requested by People Business Partners or the Reward Team. Provide first‑line support for employee lifecycle queries.
• Payroll & Benefits Administration: Support monthly payroll processing by ensuring complete and accurate documentation is provided by payroll cut‑off. Maintain payroll‑related records (tax, NI, pensions, sick pay, maternity/paternity/adoption pay, and other payments/deductions) and ensure audit‑ready filing and retrievability. Validate payroll outputs to confirm accuracy of payments and deductions. Respond to payroll and benefits queries professionally and promptly. Administer existing benefits plans, maintain up‑to‑date plan information, review invoices against agreements, and support communication with benefit providers.
• Change And Systems Support: People change activities, with a significant focus on the continued embedding and utilisation of Dayforce. Support the workstream lead and the wider project team to deliver project objectives. Lead assigned tasks and deliverables in line with the project plan.

Measures Of Success And What We’re Looking For

• Service quality and consistency; aim for excellence without unnecessary “gold‑plating”.
• Proactivity: Challenge the status quo, identify areas for improvement and take ownership of making processes better.
• Teamwork: Collaboration aligned to behavioural expectations and working well across stakeholders.
• Building for the future: Sustainable delivery aligned to governance and controls; solving root causes rather than temporary fixes.
• Team player: Tangible contribution to team success and support of others.
• Technical skills: Data savvy, experience using Excel (intermediate level, i.e. should be able to create VLOOKUP’s). Experience with Dayforce would be advantageous.

Expected Behaviours

• Build Trust Together: Be proactive in identifying and solving issues; take accountability for quality; work collaboratively; make informed decisions and ask questions while learning quickly; raise and resolve issues promptly and appropriately.
• Care like we mean it: Challenge respectfully; give and receive feedback with good intent; show understanding and care for colleagues while balancing employee advocacy with business needs; contribute to an inclusive and welcoming environment.
• Grow with the challenge: Manage multiple priorities; be adaptable and resilient across teams; develop personally and professionally to help the organisation move forward; aim for customer impact while recognising when “good enough” is acceptable.
• Succeed as one: Prioritise collective goals; seek diverse perspectives; collaborate beyond personal agendas; disagree constructively and commit once decisions are made.

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

A little bit more about us!

ClearBank Is Where You Can Belong. At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our Hiring Process And What You Can Expect

• Application: A member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage.
• Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting.
• First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture.
• Second Interview: This will be a competency‑based interview with one or more members of our team.
• Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
• Offer: Congratulations! Get ready to transform banking forever!

Our Commitment To You As a Candidate

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get in touch to let you know we need a little more time. We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long‑term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.