At a Glance
- Tasks: Manage and grow relationships with Mid-Market clients, ensuring their success and satisfaction.
- Company: Join ClearBank, a fast-growing company shaking up the banking industry.
- Benefits: Enjoy flexible working, 27 days leave, and opportunities for volunteering.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in client success.
- Qualifications: Experience in relationship management and a passion for technology required.
The predicted salary is between 40000 - 50000 £ per year.
Client Executive Mid-Market
As a Mid-Market Client Success Executive, you will join our Client Success team and play a crucial role in maintaining and growing our portfolio of Mid-Market clients.
Reporting to the Mid-Market Client Success Lead, you’ll be part of a fast‑growing business that is challenging the market and doing things differently.
About you
You’ll take ownership of a portfolio of Clear Bank’s Mid‑Market clients, committing to their success and relentlessly working to remove barriers to adoption within their organisation and cross‑functionally within Clear Bank.
You will be responsible for ensuring the success of our clients and driving revenue growth.
Responsibilities
- Managing and maintaining a portfolio of Mid‑Market client relationships, ensuring their satisfaction and success with Clear Bank's services.
- Delivering a high‑quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
- Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross‑selling opportunities, working towards an annual quota.
- Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing and Customer Operations teams.
- Representing and being an advocate for your clients within Clear Bank, ensuring their needs and requirements are understood and addressed.
- Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
- Managing a regular cadence of communication and conducting business reviews with clients.
Qualifications
- Previous experience in relationship management and/or customer success roles.
- Proven track record of achieving client retention and revenue growth targets.
- Knowledge of the banking industry and financial products is required.
- Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c‑suite executives.
- Excellent problem‑solving skills, able to identify and overcome barriers to adoption and drive client success.
- Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
- Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
- Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
- Ability to analyse multiple problems, develop and drive solutions.
- Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
- Passion for technology and being part of a fast‑growing company.
- Good organisational skills and high attention to detail.
- Proactive and resourceful, able to take ownership and drive results.
Benefits
- Flexible working philosophy, empowering employees to manage their time in a way that allows them to meet both work and personal commitments, in partnership with their line manager.
- Spacious and well‑equipped new offices in London.
- 27 days annual leave per year, plus flexible bank holidays.
- Option to work abroad for up to 30 days in a 12‑month rolling period.
- Regular company‑wide socials.
- Opportunity to take a couple of days per year to volunteer with your chosen charity.
- Private healthcare and discounted dental cover, with employee healthy living perks and discounts.
- Enhanced family‑friendly leave.
Clear Bank is committed to ensuring equal opportunities throughout every stage of the recruitment process.
We recognise that diversity is vital to the long‑term success of our business and are dedicated to fostering an inclusive culture.
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Client Executive Mid-Market in London employer: ClearBank Ltd
ClearBank is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to diversity and inclusion, employees are encouraged to grow and develop their skills while contributing to impactful communications across the UK and Europe. The company's fast-paced culture and focus on employee engagement make it an ideal place for those seeking meaningful and rewarding careers in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive Mid-Market in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ClearBank Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ClearBank Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive Mid-Market in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ClearBank Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ClearBank Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ClearBank Ltd!
How to prepare for a job interview at ClearBank Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
