API Integration Analyst in London

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

Your role includes:

• Customer Support: Provide best in class support to new/existing customers throughout the API technical onboarding journey, ensuring excellent communication and presentation skills.
• Tools: Providing technical support to customers, using a wide range of technologies such as Postman, MS Teams, Salesforce and Freshdesk.
• Collaboration: Work closely with internal stakeholders such as Sales, Product and Engineering to ensure a smooth technical onboarding for new/existing customers.
• Performance Metrics: Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction.
• Efficiency: Identifying processes and systems which can be improved to drive operational efficiency and work closely with relevant teams to see these ideas through to delivery.

What you’ll bring:

• A customer centric mindset - looking to continually improve and do things differently to deliver an exceptional client service.
• Demonstrate ability to maintain high levels of accuracy and ensure tasks are completed correctly on the first attempt.
• Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
• To be delivery focused and highly self‑motivated with a can‑do attitude to learning and development.
• An ability to work to tight deadlines on multiple items concurrently and under pressure whilst maintaining a high level of quality and competency.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank.
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers: you really, genuinely care.
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate.
• ‘I’ before ’we’, isn’t in your vocabulary.

If this sounds like you then we encourage you to dust off that CV and apply!

What we offer in return:

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work‑life balance.
• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12‑month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech‑bank fit for the future.

A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women.
• Our enhanced family leave policies.
• Launching our partnership with Code First Girls.
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group.

Equal Opportunities: ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long‑term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit: By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.