Client Director

Client Director

About You

As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high‑growth clients.

Reporting to the Head of Client Success, you’ll be a part of a fast‑growing business that is challenging the market and doing things differently.

You’ll take ownership of a portfolio of Clear Bank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross‑functionally within Clear Bank.

You will be responsible for ensuring the success of our clients and driving revenue growth.

Responsibilities

• Managing and maintaining a portfolio of enterprise client relationships, ensuring their satisfaction and success with Clear Bank's services.
• Delivering a high‑quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
• Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross‑selling opportunities, working towards an annual quota.
• Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
• Representing and being an advocate for your clients within Clear Bank, ensuring their needs and requirements are understood and addressed.
• Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
• Managing a regular cadence of communication and conducting business reviews with clients.
• What We Are Looking For
• Previous experience in commercial/sales focused relationship management roles.
• Proven track record of achieving client retention and revenue growth targets through upselling and cross‑selling to existing clients.
• Knowledge of the banking industry and financial products is required.
• Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including C‑suite executives.
• Excellent problem‑solving skills, able to identify and overcome barriers to adoption and drive client success.
• Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
• Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
• Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
• Ability to analyse multiple problems, develop and drive solutions.
• Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
• Passion for technology and being part of a fast‑growing company.
• Good organisational skills and high attention to detail.
• Proactive and resourceful, able to take ownership and drive results.
• About What We Offer
• Flexible working philosophy, empowering employees to manage their time in a way that allows them to meet both work and personal commitments, in partnership with their line manager.
• Spacious and well‑equipped new offices in London.
• 27 days annual leave per year, plus flexible bank holidays.
• Option to work abroad for up to 30 days in a 12‑month rolling period.
• Regular company‑wide socials.
• Opportunity to volunteer with a chosen charity once per year.
• Private healthcare and discounted dental cover, with employee healthy living perks and discounts.
• Enhanced family‑friendly leave.
• Equal Opportunities

Clear Bank is committed to ensuring equal opportunities throughout every stage of the recruitment process.

Clear Bank recognises that diversity is vital to the long‑term success of the business in the communities and markets in which it operates.

Clear Bank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

Clear Bank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments to candidates during the recruitment process, including to individuals with disabilities.

We want to create a safe space that welcomes everyone so please let us know how we can accommodate you.

In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

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