At a Glance
- Tasks: Facilitate communication for those who speak Tigrinya, helping to break down language barriers.
- Company: Clear Voice, a social enterprise dedicated to equal opportunities.
- Benefits: Competitive pay, flexible hours, and ongoing training support.
- Other info: Join a supportive team with diverse assignment opportunities.
- Why this job: Make a real difference by supporting vulnerable communities across the UK.
- Qualifications: Fluency in Tigrinya and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Freelance Face to Face Tigrinya Interpreters Required in Liverpool
Clear Voice is a social enterprise and equal opportunities organisation.
We welcome applications from all suitably qualified candidates, regardless of background or protected characteristic.
Help remove language barriers.
Clear Voice is recruiting freelance interpreters to work on self-employed contract to support vulnerable people and organisations across the UK.
You will deliver accurate, confidential and impartial communication in a range of settings.
What we offer
BENEFITS
- Competitive rates of pay
- Flexible working: choose your own hours
- 24/7 telephone interpreting opportunities
- Pre-booked telephone, video and face-to-face assignments
- Induction, one-to-one support, training and upskilling
- Dedicated support from the Clear Voice team
- ASSIGNMENT AREAS
- Commercial and business
- Local authorities, social services and social housing
- Legal, financial and medical
- Employment and education
- Asylum, refugee and modern slavery services, charities
The role
As an interpreter, you will facilitate effective two-way communication between people who do not share a common language.
You must convey meaning accurately while maintaining confidentiality, impartiality and professional boundaries.
- What we expect
- Deliver accurate, confidential and impartial interpreting
- Follow the Clear Voice Code of Conduct and interpreting guidelines
- Provide excellent customer service and communicate clearly
- Be punctual, reliable, organised and professional
- Remain neutral, respectful and culturally aware throughout every assignment
- #J-18808-Ljbffr
Read more employer: Clear Voice
Clear Voice is an exceptional employer that prioritises social impact and employee wellbeing, offering a flexible 35-hour work week and generous leave policies, including up to 39 days of annual leave. Our collaborative work culture fosters personal and professional growth, with opportunities to engage in meaningful projects that make a difference in the community, particularly within the charity sector. Join us in a role where your technical expertise will directly contribute to our mission-driven goals while enjoying a supportive environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clear Voice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clear Voice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clear Voice:Your cover letter is your chance to shine! Tell us why you want to work at Clear Voice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clear Voice!
How to prepare for a job interview at Clear Voice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
